topic Re: Constant crackling on line in Home Phone

Constant crackling on line

Gantocks — Fri, 30 May 2025 18:16:53 GMT

Hi there

There has been a constant crackling on our line. I have tried 3 different handsets and it still the same.

Hard to have a conversation

Re: Constant crackling on line

Gliwmaeden2 — Fri, 30 May 2025 18:21:42 GMT

Phone support will be closed by now but Live Chat is open till 9pm, @Gantocks.

Full details of opening hours are listed here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff will not be back on the forum before Monday.

Re: Constant crackling on line

Gantocks — Fri, 30 May 2025 18:42:41 GMT

Hi Gliwmaeden2,

Thanks for that, don't do apps and it will take hours on the phone as usual with crackly music Hey Ho.

Doesn't take as long to get the money out of my bank though.

Cheers

Re: Constant crackling on line

Gliwmaeden2 — Fri, 30 May 2025 19:01:33 GMT

Chat is not an app, @Gantocks.

It just opens automatically from the link, but you have to pass security checks and eventually speak to a human.

From My Account, security checks will already have been passed.

Phone lines open on Saturday but not Sunday.

Re: Constant crackling on line

Gantocks — Fri, 30 May 2025 21:35:26 GMT

Many thanks for your help Gliwmaeden2

Re: Constant crackling on line

sabelo-TT — Mon, 02 Jun 2025 07:25:23 GMT

Hello there @Gantocks, just checking if you still require assistance. Kindly confirm with feedback once you have received this message.

Re: Constant crackling on line

Gantocks — Mon, 02 Jun 2025 08:02:59 GMT

Yes I cannot use the line it is so bad

Re: Constant crackling on line

sabelo-TT — Mon, 02 Jun 2025 09:00:07 GMT

@Gantocks, thank you for this. As I have double checked on my end, I do notice that this matter will require our highly specialists and will strongly advise for you to get in touch with the team using:

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Re: Constant crackling on line

Gantocks — Mon, 02 Jun 2025 09:16:40 GMT

Sabelo TT.

Hi there, Not being funny but I pay Talk Talk. They should get in touch with me. That way I can avoid using an hour of my life on the phone.

They have my phone number and you know there is a fault. So could you ask them to do that?

regards

Re: Constant crackling on line

Gantocks — Mon, 02 Jun 2025 10:36:30 GMT

sabelo-TT

Hi, Should I take that as a no

regards

Re: Constant crackling on line

sabelo-TT — Mon, 02 Jun 2025 13:35:42 GMT

@Gantocks, I understand your concerns however will kindly ask for you to get in touch with our team as they will resolve the matter currently affecting your services. Alternatively, you can get in touch with them via or live chat services by simply accessing the following link https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Re: Constant crackling on line

Gantocks — Mon, 02 Jun 2025 14:13:39 GMT

Your App

Re: Constant crackling on line

sabelo-TT — Mon, 02 Jun 2025 14:16:18 GMT

@Gantocks, I will kindly ask for you to try accessing it through Google Chrome browser just to see if it would still provide the same results.