https://community.talktalk.co.uk/t5/Home-Phone/The-switchover-to-digital/m-p/3115242#M165158 <P>I am a tele-care user in Southampton and government advice on TV advert recommends telling my service provider in advance to ensure no problems during switchover. No use telling this by phone as the answering system doesn’t seem to understand the problem.</P> Mon, 16 Jun 2025 15:01:28 GMT Richard_Carter 2025-06-16T15:01:28Z https://community.talktalk.co.uk/t5/Home-Phone/The-switchover-to-digital/m-p/3115242#M165158 <P>I am a tele-care user in Southampton and government advice on TV advert recommends telling my service provider in advance to ensure no problems during switchover. No use telling this by phone as the answering system doesn’t seem to understand the problem.</P> Mon, 16 Jun 2025 15:01:28 GMT https://community.talktalk.co.uk/t5/Home-Phone/The-switchover-to-digital/m-p/3115242#M165158 Richard_Carter 2025-06-16T15:01:28Z https://community.talktalk.co.uk/t5/Home-Phone/The-switchover-to-digital/m-p/3115244#M165160 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/887555">@Richard_Carter</a></SPAN>. Thank you so much for getting in touch regarding this, I would love to assist you. It looks like your account has already been flagged as our priority customer. So when landline phones are being switched to digital, which could stop telecare alarms working we will make sure yours keep's working through the switchover. Please refer to your private messages as I will need to update a few personal details. Thanks:)</P> Mon, 16 Jun 2025 15:13:48 GMT https://community.talktalk.co.uk/t5/Home-Phone/The-switchover-to-digital/m-p/3115244#M165160 mandisa1-TT 2025-06-16T15:13:48Z