topic Re: Call Waiting in Home Phone

Call Waiting

zwypl — Tue, 29 Apr 2025 17:22:06 GMT

I am a new customer, my line connected a week ago and I cannot have "call waiting" when I do the code, it says this service is not avaialble. I have already spent over five hours on the chat with several departments who after looking into this suddenly say sorry this feature of call waiting is not avaialble anymore. I find this hard to believe and think they are missing something, as when I ask how come there is nothing mentioned in your website that this feature has ended, they have nothing to answer. I need someone to use their brains and tell me what is blocking this feature from happening (the add on screen online, does not give me the option to add this).

Re: Call Waiting

fr8ys — Tue, 29 Apr 2025 18:12:53 GMT

Hi,

Are you connected via traditional copper line , or do you have full fibre and using VOIP plugged into the router?

I ask as there seems to be an issue sometimes using VOIP and it has suddenly started working after a while, or sometimes seems to have needed staff intervention. This is based on a search of the forum.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Call Waiting

zwypl — Tue, 29 Apr 2025 19:41:08 GMT

Not sure, my line was connected last week (no line in this property for a few years) there is a new main socket that has an adapter plugged in, from the adapter two wires go: one wire goes into the internet router and the other wire to a cordless phone (old).

Re: Call Waiting

Gliwmaeden2 — Tue, 29 Apr 2025 20:06:12 GMT

@zwypl and @fr8ys, it cannot be added any more:

Under the pricing page, here:

http://community.talktalk.co.uk/pricing ..... it shows that the feature is no longer available to add:

If you previously had them, they will continue to work [rather like what happens with the old version of Voicemail]. But it cannot be added as a new feature.

Re: Call Waiting

ferguson — Tue, 29 Apr 2025 20:12:38 GMT

Good spot @Gliwmaeden2. It would help if it was removed from the help pages.

https://community.talktalk.co.uk/t5/Articles/About-Call-Waiting/ta-p/2205335

Re: Call Waiting

Gliwmaeden2 — Tue, 29 Apr 2025 21:07:07 GMT

I suppose they leave the instructions there for people who already have it set up though?

For reference?

Re: Call Waiting

zwypl — Tue, 29 Apr 2025 21:35:28 GMT

Thats not fair, I would not have joined had I known this. Do you know if other landline providers have this issue?

Re: Call Waiting

Gliwmaeden2 — Tue, 29 Apr 2025 22:10:16 GMT

Some do, but it's not universally available, @zwypl, and probably not high on the list of priorities for some customers - most will be choosing on reputed customer service, reliability of line, price etc.

Not a deal maker or breaker for some - something like Last Caller Barring would matter to me more.

My mum, with Virgin, can't block the last number that called but can get Call Waiting. You would really have to do your own research, provider by provider.

AI suggests it's not a usual "given":

Re: Call Waiting

ferguson — Wed, 30 Apr 2025 12:22:12 GMT

@Gliwmaeden2 wrote:

I suppose they leave the instructions there for people who already have it set up though?

For reference?

Maybe, but they could at least update it to add that it is no longer available?

Could we have a response from the support team on this point, please?

Re: Call Waiting

Philile-TT — Thu, 08 May 2025 07:37:29 GMT

Hi there @zwypl unfortunately we do not offer the call waiting boost for new packages anymore, the only customers that still have call waiting are those that signed up whilst it was still offered however if they also renew or upgrade their contract, they also loose the feature.

Re: Call Waiting

ferguson — Thu, 08 May 2025 13:37:28 GMT

@Philile-TT

Could you contact the help team to notify them that the existing help article does not make this clear?

https://community.talktalk.co.uk/t5/Articles/About-Call-Waiting/ta-p/2205335

@Lorrainef for info.

Re: Call Waiting

Lorrainef — Mon, 12 May 2025 12:30:23 GMT

Thank you all, this has been highlighted to the relevant team to action. Sincere apologies for any confusion.

Re: Call Waiting

Lorrainef — Tue, 13 May 2025 08:18:06 GMT

The article has now been updated. Thank you for letting us know.

Re: Call Waiting

zwypl — Tue, 24 Jun 2025 23:20:00 GMT

Can anyone come up with a technical way that "call waiting" can be added to my line. It does not make sense why this is not available to new customers, who can help me?

Re: Call Waiting

nambuso-TT — Wed, 25 Jun 2025 07:10:36 GMT

Hi there @zwypl. I am very sorry to hear this. As you have mentioned that you are a new customer, I can confirm that call waiting is not available to new customers.

Re: Call Waiting

Gliwmaeden2 — Wed, 25 Jun 2025 07:58:47 GMT

It's simply not possible, @zwypl.