topic Re: Priority User - in Home Phone

Priority User -

Pamart1 — Sun, 29 Jun 2025 13:40:31 GMT

My wife and I are both in our 90's. Is there any priority arrangement for emergency repair to our telephone line?

Re: Priority User -

fr8ys — Sun, 29 Jun 2025 13:46:03 GMT

If you wish to register as vulnerable, details can be found here

https://community.talktalk.co.uk/t5/Articles/Registering-your-accessibility-requirements/ta-p/2583020

Re: Priority User -

ferguson — Sun, 29 Jun 2025 13:55:48 GMT

@Pamart1

Are you having any issues at the moment? If so, try Live chat here.

Otherwise the community support team can assist when they are back online tomorrow, make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Priority User -

jbuchanangb — Sun, 29 Jun 2025 15:39:53 GMT

There is quite a good explanation of what is on offer at

https://community.talktalk.co.uk/t5/Motor-Impairment/bd-p/tta-motor#fault

Age on its own seems not to be a qualification but you may meet one or other of the criteria.

Re: Priority User -

mandisa1-TT — Mon, 30 Jun 2025 07:31:29 GMT

Hi there @Pamart1. We would love to assist you, if you still require assistance. Can you please elaborate on the issue you are experiencing with your landline?