topic Unable to activate CallSafe in Home Phone

Unable to activate CallSafe

Morgaine7 — Mon, 30 Jun 2025 12:35:29 GMT

My elderly mother has been diagnosed with dementia and cannot deal with random unsolicited phone calls any more. I followed the instructions on how to activate the CallSafe feature via the online account, but all I get is a page that unhelpfully says "Oops, let's get you back on course". I cannot try to activate it through the handset as I am not at her house.

I note from the CallSafe page that the service is no longer being issued to new customers from 2nd July, however my mother and I have been a TT customer for many years, and it's also not yet the 2nd of July. We still have a year to run on our contract and will not be moving to full fibre voluntarily any time soon (I see from these forums that full fibre has caused problems with CallSafe customers).

Please could someone arrange to turn on the CallSafe for this account as soon as possible.

Thank you.

Re: Unable to activate CallSafe

sabelo-TT — Mon, 30 Jun 2025 13:09:27 GMT

Hello there @Morgaine7, thank you for bringing this to our attention as we do apologise for any difficulties caused. Please note that we are aware of this matter and currently looking into.

Re: Unable to activate CallSafe

Morgaine7 — Tue, 01 Jul 2025 16:57:38 GMT

Thank you for replying.....however, is there a timescale on this? As mentioned above it is important that I can activate this in order to stop my elderly mother with dementia from receiving scam calls.....

Re: Unable to activate CallSafe

kanya-TT — Wed, 02 Jul 2025 07:59:32 GMT

Hi @Morgaine7

Alternatively, this is what you can do to switch on CallSafe; you can simply dial 1 4 7 2 from your TalkTalk landline, then press 1. Whilst we are having issues with Myaccount you can clear your cache or use another browser and try Myacccount again.

Kanya