topic Re: Dead phone in Home Phone

Dead phone

Hrae6 — Thu, 12 Dec 2024 14:32:14 GMT

I was upgraded to fibre on Nov 12 and since then i have no landline ive explained i have a heart condition and need my landline working also phone will say 50 missed calls through the night i need this fixed urgently.

Re: Dead phone

KeithFrench — Thu, 12 Dec 2024 16:01:06 GMT

Did you request Digital Voice with the upgrade?

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Dead phone

Hrae6 — Thu, 12 Dec 2024 18:01:20 GMT

Hi Keith just filled in the profile thing the best i could i didnt request the voip thing because im a pensioner and in any previous communications i explained i needed my landline but no one ever explained this to me and thank you for responding and being helpful

Re: Dead phone

Anonymous — Fri, 13 Dec 2024 07:01:03 GMT

Morning,

Thank you. I can see that you have a Digital Voice/VOIP service which shows as connected. Can I just check, do you have a wifi hub router with a voice port on the back or an eero with a separate digital voice adapter please? The phone would now need to be connected to the router to work. If you'd like me to arrange for someone to contact you directly then please let me know and I can arrange this for you.

Thanks

Michelle

Re: Dead phone

Anonymous — Fri, 13 Dec 2024 12:40:04 GMT

Hello,

Thanks for your Private Message. I've have escalated this now and have asked that you are contacted to resolve this ASAP.

Thanks

Michelle

Re: Dead phone

Hrae6 — Sat, 14 Dec 2024 11:49:56 GMT

Talktalk welfare you were supposed to call me back yesterday within the hour to arrange an engineer visit what happened phone still not working .

Re: Dead phone

KeithFrench — Sat, 14 Dec 2024 12:53:02 GMT

Hi @Hrae6

As I said earlier, the TalkTalk staff on here are technical only & do not work at weekends, so your last post won't get actioned. I suggest you contact the service centre on the number I provided or better still, use a direct number for this welfare team if you have one.

Re: Dead phone

Anonymous — Mon, 16 Dec 2024 09:00:08 GMT

Morning,

I'm really sorry. My colleague advised me that they were making contact with you directly. Did they call since your last post please?

Thanks

Michelle

Dead phone

Hrae6 — Fri, 20 Dec 2024 16:27:12 GMT

After contact from welfare department my phone started working on Monday then engineer came told him phone keeps saying theres been a power cut although i dont think there has now my phone screen has frozen the phone rings but nothing happens no response no dialling tone its just frozen i cant see who is calling and i cant respond ive explained i need my landline working as i have a heart condition ive had no phone for 33 days its still saying on my account theres an ongoing problem also your compensation is something like £9.65 a day for loss of service so thats about £300 compensation im owed will you get this fixed .

Re: Dead phone

fr8ys — Fri, 20 Dec 2024 16:42:10 GMT

Hi,

Sorry to hear this but you would be best to phone and discuss this or use chat as the forum is only monitored by support staff Monday to Friday during normal office hours.

As your situation seems urgent you will need to phone or use chat.

To see if this is a line fault or something to do with your phone, do you have access to another landline phone, maybe from a relation or neighbour? If this phone works then it would appear you have a faulty phone.

If it doesn't then this is something that can be ruled out when reporting the issue.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

If you wish to chat online, there is a link on this page together with details of opening hours

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Hope this helps.

Re: Dead phone

fr8ys — Fri, 20 Dec 2024 16:46:45 GMT

Oh,

I've just seen you have a thread on this already. It's best to keep to that thread for consistency but my comments still hold as staff are not back until Monday.

https://community.talktalk.co.uk/t5/Home-Phone/Dead-phone/m-p/3083834#M162603

Re: Dead phone

fr8ys — Fri, 20 Dec 2024 16:52:53 GMT

I've now merged these threads for consistency as it's a continuation of the same issue.

Re: Dead phone

Anonymous — Mon, 23 Dec 2024 06:56:46 GMT

Morning,

I'm really sorry to hear this. I've escalated this now and have asked my colleague to make contact ASAP.

Michelle

Re: Dead phone

Anonymous — Mon, 23 Dec 2024 06:58:32 GMT

Morning,

I'm really sorry to hear this. I've just posted on your other topic now.

Michelle

Re: Dead phone

Anonymous — Mon, 30 Dec 2024 07:45:20 GMT

Morning,

Has my colleague been back in touch?

Thanks

Michelle

Re: Dead phone

REP789 — Tue, 01 Jul 2025 13:09:56 GMT

My landline is dead again this has happened twice before but the line returned when something was done at the exchange. I have carried out all your tests but still dead phone please check and come back to me.

Re: Dead phone

sabelo-TT — Tue, 01 Jul 2025 13:12:55 GMT

@REP789, please start a new thread as we will be able to further assist.

Re: Dead phone

Gliwmaeden2 — Tue, 01 Jul 2025 16:16:27 GMT

@REP789, to start your own thread, please return to the message board and click on start a topic.