topic Re: Just joined talktalk. in Home Phone

Just joined talktalk.

hosays299 — Tue, 15 Jul 2025 14:08:09 GMT

Hi we just joined u and have another issue.

When i or people call us the show withheld on the phone why is this??

Can someone explain why and what needs to be done.

Re: Just joined talktalk.

KeithFrench — Tue, 15 Jul 2025 14:26:53 GMT

In your MyAccount under:-

Manage Your Add-Ons > Manage telephone Add-Ons

is Caller Display ticked?

When you see "Withheld Number", the caller has chosen to hide their phone number from your landline phone. They often do this by prefixing the number with 141.

Re: Just joined talktalk.

hosays299 — Tue, 15 Jul 2025 16:19:17 GMT

Yes it's ticketed last time I checked as I added any time calls.

Does show a error message saying.

You currently have changes pending on this account and so we will not allow you to make any further changes at present. As soon as current updates are made, you will be able to make change as normal.

Service Boosts and features Benefits

My mobile is not set to withheld. Our 2 contacts are not withheld numbers.

I think it's a switch issue??

It was showing the other day.

My mobile calls area code and our number not extra numbers.

But we have recently had swap from vm to talktalk and the switch didn't work correctly.

Re: Just joined talktalk.

amahle-TT — Tue, 15 Jul 2025 16:27:30 GMT

Hi there @hosays299, I am sorry to hear this, please do contact full fibre using the details below for further assistance, thank you

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Re: Just joined talktalk.

hosays299 — Tue, 15 Jul 2025 16:38:42 GMT

So u can't help on here why not ?? This forum use to be really helpful.

Re: Just joined talktalk.

amahle-TT — Tue, 15 Jul 2025 16:53:17 GMT

I do apologize for this but the team I am referring you to is aa dedicated team that can assist you further with this, thanks.

Re: Just joined talktalk.

Gliwmaeden2 — Tue, 15 Jul 2025 16:55:34 GMT

It's specifically when you have a Full Fibre package, @hosays299.

The former team didn't deal so much with this either until the past couple of years.

Forum staff won't be on here now for the rest of the evening but you can still reach support by phone / Chat during the hours mentioned above.

Re: Just joined talktalk.

KeithFrench — Tue, 15 Jul 2025 20:51:15 GMT

Hi @hosays299

The new team currently do not have access to the full fibre systems. We are assured that they are undergoing training for this & should be able to deal with it soon.

Re: Just joined talktalk.

hosays299 — Wed, 16 Jul 2025 10:40:24 GMT

Sadly the agent shraddha did not get what i was saying sent me a email on caller display on how to use it. Then asking if i could try another phone but i did not have another phone and the other issue is on my account it shows pending call features why is it showing pending call feautres

@amahle-TT can i ask why the chat live seems not to want to help spent over 30 mins and still no where fast

they seem to give me info i can get from ur website

Why was caller display working then not only been with y a sort time.

They have also asked to disable caller display why as that when i need it working. also asked to try from a number that is not withheld my mobile is not and is the same shows withheld

How is this help full to my issue

If your mobile number is not withheld but you’re still experiencing issues with calls, you may want to check your network settings or ensure that your phone is properly configured for receiving calls. Additionally, ensure that your mobile phone is updated to the latest software version for optimal performance. If the problem persists, exploring options like checking for any network outages might be helpful.

Can someone from talktalk explian why u not allowed to simple report a issue ceo office here i come for something ur agents can not do

Re: Just joined talktalk.

sabelo-TT — Wed, 16 Jul 2025 12:02:44 GMT

We hear your concerns about this @hosays299. If I may kindly ask, were you bale to get in touch with our Full Fibre team using the contact details you were provided?

Re: Just joined talktalk.

hosays299 — Wed, 16 Jul 2025 12:21:22 GMT

Hi I used live chat a was chatting to customers service agents i believe the technical person put me through to them !!

Have a open complaint as then agent seems not to understand me reporting a home phone service issue with caller display.

Hopefully the complaint does it but why should I have to open a complaint to get u to fix a service issue.

Seems ur agents do not know what to do.

I in the end explain it 3 or 4 times. But still not sure they understand it.

Very bad service. Not what epexct from a big isp provider

Re: Just joined talktalk.

sabelo-TT — Wed, 16 Jul 2025 12:22:51 GMT

As I do understand your concerns about this @hosays299, I would kindly ask for your patience with this as I assure you that the team will get this resolved for you.

Re: Just joined talktalk.

hosays299 — Wed, 16 Jul 2025 16:34:31 GMT

Just been told via chat u have removed call display for All customers??

@sabelo-TT @KeithFrench @Gliwmaeden2 @amahle-TT are they telling me the truth??

Re: Just joined talktalk.

sabelo-TT — Wed, 16 Jul 2025 16:37:03 GMT

@hosays299, that's correct as CallSafe will no longer be available to new users starting 9th July 2025. Additionally, the feature will be fully removed from all systems and customer accounts by 31st August 2025. This change is happening because the technology behind CallSafe is reaching its End of Life (EOL), meaning it’s being phased out and will no longer be supported.

Re: Just joined talktalk.

hosays299 — Wed, 16 Jul 2025 16:37:55 GMT

I 2as talking about caller display??

Re: Just joined talktalk.

hosays299 — Wed, 16 Jul 2025 16:40:40 GMT

Hi when where new customer informed of this and is there a replacement coming

Re: Just joined talktalk.

sabelo-TT — Wed, 16 Jul 2025 16:44:09 GMT

With regards to the CallSafe removal feature, there are 3 stages of communication:

1st Comms – Important Information about CallSafe was shared on the 14th July.

2nd Comms – Reminder: Important Information about CallSafe will be sent on the 28th July.

3rd Comms – Important: CallSafe has now been removed will be sent on the 28th August.

Re: Just joined talktalk.

hosays299 — Wed, 16 Jul 2025 16:45:29 GMT

I did not get the 14th one ??

Does this mean no longer do caller display??

Re: Just joined talktalk.

sabelo-TT — Wed, 16 Jul 2025 16:47:44 GMT

With Caller display, it's different. Meaning so, here are some reasons Caller Display might not work:

Withheld numbers - if the caller has withheld their number it won't appear in your display. Try calling from a number you know isn’t withheld to see if this remedies the problem.

Faulty display screens - try using a different phone with a display screen. If Caller Display works on this phone then it’s likely there’s a problem with the first one.

Interference - sometimes faulty equipment or devices can interfere with Caller Display.

Try the following:

Disconnect all your devices leaving just your phone attached.
Test to see if Caller Display works.
Now reconnect each device one by one, testing Caller Display each time.

If reconnecting a device stops Caller Display from working, that's the one that’s causing the interference. Try not to use it while you use Caller Display.

Re: Just joined talktalk.

hosays299 — Wed, 16 Jul 2025 16:48:51 GMT

Hi the agent on ur teach team told me caller display has gone is this right??