topic Re: Stop phone service in Home Phone

Stop phone service

Seasidebill — Thu, 17 Jul 2025 15:34:51 GMT

Hi - we're leaving our property later this month and as needed to give TalkTalk 4 weeks notice our service ends 2 weeks after we leave (we don't need to transfer to where we're moving)

How can I restrict the person moving into our property from using our TalkTalk phone line between when we move out and our service ends?

They may well bring their own provider in but just want to try and protect against someone else using our phone line.

Re: Stop phone service

nambuso-TT — Thu, 17 Jul 2025 15:47:39 GMT

Hi there @Seasidebill. To get more information regarding that please contact our retentions department using the below number: 03451725157

They are open Monday - Friday 9am- 7pm and Saturday 9am- 6pm

Alternatively you can use the below live chat link. Thanks

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Re: Stop phone service

Seasidebill — Thu, 17 Jul 2025 15:56:37 GMT

I have done that thank you. They have suggested requesting "reduced usage" on my account when we leave which I will do. This will limit calls which can be made.

I have done a search on this but couldn't find any results.

Is there any further information available on this or other solutions? Although I'm ok with needing to give 4 weeks notice to cancel contract it was explained it was not possible to disconnect service sooner than those 4 weeks.

Re: Stop phone service

nambuso-TT — Thu, 17 Jul 2025 16:06:54 GMT

Just to confirm they did not give you instructions on how you can do this on MyAccount?

Re: Stop phone service

Seasidebill — Thu, 17 Jul 2025 16:10:32 GMT

No they didn't. Please explain how I can do that in MyAccount

Re: Stop phone service

nambuso-TT — Thu, 17 Jul 2025 16:12:51 GMT

To get the accurate information they are the department that deals with these kind of queries please do ask them to guide you. Thanks

Re: Stop phone service

Seasidebill — Thu, 17 Jul 2025 16:26:14 GMT

We're you thinking of Monthly Allowance. This looks like a solution https://community.talktalk.co.uk/t5/Articles/Your-monthly-allowance/ta-p/2204660

Re: Stop phone service

nambuso-TT — Thu, 17 Jul 2025 16:34:55 GMT

This is the link you were provided with?