topic Re: Landline Not Ringing in Home Phone

Landline Not Ringing

BMCF11 — Tue, 20 Feb 2024 18:11:14 GMT

I appear to have a fault with my landline. The phone does not ring when there is an incoming call.

There is a ringtone and I can dial out normally. My broadband is also working.

I have tried a second phone that I plugged into the master socket but this also had the same problem in that it did not ring when there was an incoming call.

Thanks for any help or advice you can offer.

Re: Landline Not Ringing

Anonymous — Wed, 21 Feb 2024 06:52:40 GMT

Good morning,

I'm sorry to hear this. I've run a test on the line which is clear. Does your main socket have a test socket please?

Thanks

Michelle

Re: Landline Not Ringing

BMCF11 — Thu, 22 Feb 2024 09:43:12 GMT

Thank you for your reply Michelle. I do have a test socket (as shown in the picture).

I have plugged a corded phone into the test socket and unplugged other phones but I still have the same problem (i.e. phone not ringing for incoming calls).

There is a normal dial tone and I am able to make external calls.

Test socket with phone plugged in.in the

Re: Landline Not Ringing

Anonymous — Thu, 22 Feb 2024 09:52:18 GMT

Morning,

Thanks for trying this. Did you try connecting just the phone at the test socket both with and without a microfilter? Do you also have an alternative handset that you could try just to rule this out?

Thanks

Michelle

Re: Landline Not Ringing

Anonymous — Fri, 23 Feb 2024 10:54:47 GMT

Good morning,

How are you getting on?

Thanks

Michelle

Re: Landline Not Ringing

Morseman1 — Fri, 23 Feb 2024 11:51:25 GMT

Have reported this fault 10 times. at the end of my tether

Re: Landline Not Ringing

Debbie-TalkTalk — Fri, 23 Feb 2024 11:54:11 GMT

Hi Morseman1

Please can you post on your topic on the Community, we can then take a look at this for you.

Thanks

Re: Landline Not Ringing

BMCF11 — Mon, 26 Feb 2024 09:17:45 GMT

Hello Michelle,

As advised, I have tried plugging in a phone into the master socket with and without a microfilter. I have also tried a second phone but still have the same fault (landline not ringing for incoming calls).

Thanks

Re: Landline Not Ringing

Karl-TalkTalk — Mon, 26 Feb 2024 09:37:09 GMT

The next step is to book an engineer.

Can you please confirm you accept the BT Openreach TRC's.

Also, please provide a couple of days you can be available for the engineer visit, Mon - Fri AM (8-1) or PM (1-6).

Thanks

Karl.

Re: Landline Not Ringing

ZehraH — Tue, 03 Sep 2024 21:54:25 GMT

I have a fault with my landline. The phone does not ring when there is an incoming call.

There is a ringtone and I can dial out normally. My broadband is also working.

I have tried a second phone that I plugged into the master socket but this also had the same problem in that it did not ring when there was an incoming call.

Thanks for any help or advice you can offer.

Re: Landline Not Ringing

Gliwmaeden2 — Tue, 03 Sep 2024 23:35:43 GMT

You'll need to return to the message board and click on start a topic to begin your own thread, @ZehraH.

Also complete your community forum profile details for Talktalk staff to identify your account.

That's in the profile area, accessed by going via your avatar; settings. There's a drop down menu. Complete the Personal Information area and SAVE CHANGES.

Staff reply during the day.

Re: Landline Not Ringing

Anonymous — Wed, 04 Sep 2024 06:35:57 GMT

Hi @ZehraH

As advised, please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: Landline Not Ringing

Poppy100% — Tue, 29 Jul 2025 10:00:58 GMT

our landline phone is not dialing out and cannot get incoming call, there is a slight crackling though

Re: Landline Not Ringing

sabelo-TT — Tue, 29 Jul 2025 10:11:09 GMT

Hello there @Poppy100%, kindly start your own thread for further assistance into this.