https://community.talktalk.co.uk/t5/Home-Phone/Phone-outage-compensation/m-p/3124957#M165716 <P>Hey there, <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/757629">@Bobit1</a></SPAN></SPAN>. Thank you for reaching out and sharing your concerns regarding your phone service. I understand how frustrating it can be to be without your phone for such an extended period.</P> <P>&nbsp;</P> <P>Regarding your inquiry about compensation, you are correct that TalkTalk is committed to compensating customers for service outages. However they are terms and conditions to which this apply, here is a link : <A href="https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583" target="_blank">About your auto compensation credit </A>to for more information.</P> <P>&nbsp;</P> <P>But we can always look into your account and investigate, if you are not happy with recent resolution.&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Kanya</P> Tue, 12 Aug 2025 16:34:27 GMT kanya-TT 2025-08-12T16:34:27Z https://community.talktalk.co.uk/t5/Home-Phone/Phone-outage-compensation/m-p/3124948#M165713 <P>My phone has been out of order for 11 days. I understand it is an Openreach problem. I have talked on the chat line to a person and they tell me that I am entitled to compensation of totaling £10 . I thought that TT was part of an agreement with Ofcom to pay £9.99/day. Has anything changed?&nbsp;</P> Tue, 12 Aug 2025 16:23:21 GMT https://community.talktalk.co.uk/t5/Home-Phone/Phone-outage-compensation/m-p/3124948#M165713 Bobit1 2025-08-12T16:23:21Z https://community.talktalk.co.uk/t5/Home-Phone/Phone-outage-compensation/m-p/3124957#M165716 <P>Hey there, <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/757629">@Bobit1</a></SPAN></SPAN>. Thank you for reaching out and sharing your concerns regarding your phone service. I understand how frustrating it can be to be without your phone for such an extended period.</P> <P>&nbsp;</P> <P>Regarding your inquiry about compensation, you are correct that TalkTalk is committed to compensating customers for service outages. However they are terms and conditions to which this apply, here is a link : <A href="https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583" target="_blank">About your auto compensation credit </A>to for more information.</P> <P>&nbsp;</P> <P>But we can always look into your account and investigate, if you are not happy with recent resolution.&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Kanya</P> Tue, 12 Aug 2025 16:34:27 GMT https://community.talktalk.co.uk/t5/Home-Phone/Phone-outage-compensation/m-p/3124957#M165716 kanya-TT 2025-08-12T16:34:27Z