topic Re: Landline Fault in Home Phone

Landline Fault

Jeangrs38 — Tue, 19 Aug 2025 07:23:54 GMT

I’ve been without my landline since Friday.

Incoming calls go straight to voicemail. When I try to call out the number dials and I then get a continuous tone.

My internet is ok. I don’t have a smart phone and when I’ve called customer support I can’t speak to anyone to log a fault and am sent a link via sms which is very unhelpful.

Please log this fault and send someone to investigate.

Re: Landline Fault

sabelo-TT — Tue, 19 Aug 2025 07:25:17 GMT

Hello there @Jeangrs38, Before continuing any further, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here. Please do confirm once done.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Landline Fault

sabelo-TT — Wed, 20 Aug 2025 09:38:04 GMT

Hello there again @Jeangrs38, just wanted to double check if you were able to update your profile using the link I have provided as I will be able to investigate the matter currently affecting your landline.

Thanks,

Re: Landline Fault

Jeangrs38 — Thu, 21 Aug 2025 07:11:29 GMT

I’ve just done this but have to say this is a very difficult way to log a fault for someone who is not tech savvy.

Nearly a week without a landline.

How much longer will I need to wait?

Re: Landline Fault

sabelo-TT — Thu, 21 Aug 2025 08:05:12 GMT

@Jeangrs38, I will be able to further investigate on my end for you.

Re: Landline Fault

sabelo-TT — Thu, 21 Aug 2025 08:13:44 GMT

@Jeangrs38, thank you for holding. I have investigated this matter on my end and do notice that this will require the intervention of our specialist's team to resolve. Kindly get in touch with the team using 03451720074 Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed.

Re: Landline Fault

Jeangrs38 — Thu, 21 Aug 2025 12:29:33 GMT

I think I’ve now done this. Let me know if not.

Re: Landline Fault

siphosethu-TT — Thu, 21 Aug 2025 13:33:05 GMT

Hi there @Jeangrs38, I'll need you to contact our full fibre team using the contact details I've provided below. Please note that I've also provided a link directing you to live chat in case you prefer chatting instead. Thanks

03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre