topic Re: I've got internet but no working landline home phone. in Home Phone

I've got internet but no working landline home phone.

Kaplan-George — Fri, 15 Aug 2025 10:02:33 GMT

I first noticed I'd lost landline call making facility on 11th August.

When calling in it is constantly "busy".

Internet works OK. - But I tried turning the router off and on again just in case it made a difference but it didn't.

I unscrewed the cover of the telephone master socket next to the front door and plugged the landline telephone cord straight into it. - Still no dialing tone.

I then tried plugging in my spare "emergency" basic corded phone and that made no difference - still no dialing tone.

Which must mean there's no fault with the phone handset.

I then ordered and fitted a brand new telephone master socket with like-for-like replacement (type NTE5A). - Made no difference, still no dialing tone.

It seems there's an external fault. Could someone get a message to the right person so as to rectify the problem?

I've just done a connection test.

I'm sending this message from my home computer.

Thanks in advance.

Re: I've got internet but no working landline home phone.

amahle-TT — Fri, 15 Aug 2025 10:08:35 GMT

Hi there @Kaplan-George, I will look into this for you.

Re: I've got internet but no working landline home phone.

amahle-TT — Fri, 15 Aug 2025 10:15:15 GMT

I have checked on your account, there is a fault and a non - appointed Openreach engineer has been booked. So, it will take 2- 3 working days for the engineer to fix the issue on the line exchange, thanks.

Re: I've got internet but no working landline home phone.

Kaplan-George — Wed, 20 Aug 2025 13:10:05 GMT

Hi,

Looking at my account online, I got a message via "Track my Fault" at 11.36am last Friday 15th which claimed "An engineer is on their way to the exchange".

It's now Wednesday afternoon on the 20th and I've heard nothing since and the problem still exists (no landline).

Any chance you could chase them up and get them to inject a sense of urgency with the fix? I'm concerned.

Thanks.

Re: I've got internet but no working landline home phone.

amahle-TT — Wed, 20 Aug 2025 13:21:45 GMT

Hi there, the fault was reported on Friday, and it typically takes 2 to 3 working days for an engineer to resolve the issue. Since today is the third day, please wait until this evening for any updates. There are no new notes on my end, but an engineer may still visit the line exchange today to check the problem. Thank you for your patience.

Re: I've got internet but no working landline home phone.

Kaplan-George — Wed, 20 Aug 2025 13:32:57 GMT

OK but when they said that "an engineer was on their way" last Friday morning I assumed that they would have got there well before now. 🙂

Re: I've got internet but no working landline home phone.

amahle-TT — Wed, 20 Aug 2025 13:43:17 GMT

We understand, Thank you for your patience 😊.

Re: I've got internet but no working landline home phone.

Kaplan-George — Wed, 20 Aug 2025 23:38:09 GMT

Update.

Thursday 21st and still no fix or news from Openreach. Did the engineer reach the exchange? #satnavontheblink

What can be done to encourage some action? Escalate with "High Priority" tag? Send the message in bold capitals?

It's Bank Holiday next week too.

Concern growing.

K-G.

Re: I've got internet but no working landline home phone.

sabelo-TT — Thu, 21 Aug 2025 07:06:45 GMT

@Kaplan-George, I will be able to double check on this through an investigation and will provide feedback.

Re: I've got internet but no working landline home phone.

sabelo-TT — Thu, 21 Aug 2025 07:10:06 GMT

Before continuing any further, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here. Please do confirm once done.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: I've got internet but no working landline home phone.

Kaplan-George — Thu, 21 Aug 2025 09:33:28 GMT

Info updated.

K-G.

Re: I've got internet but no working landline home phone.

sabelo-TT — Thu, 21 Aug 2025 09:40:59 GMT

@Kaplan-George, thank you for this. So, what I will do on my end is to conduct minor checks on your line and will be in need for your assistance to confirming a few details on your end with your equipment.

Re: I've got internet but no working landline home phone.

sabelo-TT — Thu, 21 Aug 2025 09:45:38 GMT

@Kaplan-George, I have just double checked via my investigation and do notice that an Openreach engineer has been assigned to help resolve your issue. You can expect the resolution to take place within 24 to 72 working hours from the day the engineer was assigned. If the engineer needs to do any further checks in your home, they will reach out to you using the mobile number linked to your account. You'll also receive a text message once everything has been successfully resolved. Thank you for your patience 🙂

Re: I've got internet but no working landline home phone.

Kaplan-George — Thu, 21 Aug 2025 09:58:16 GMT

@sabelo-TT

Hi,

Exactly what day was the engineer assigned?

And also, if there is no mobile number linked to my account, how will the engineer get in touch with me if they want to come to my house for further checks or send a text when the job is done?

K-G.

Re: I've got internet but no working landline home phone.

sabelo-TT — Thu, 21 Aug 2025 10:00:28 GMT

So, the engineer was made aware of this matter on 18/08/2025 which entitles for them to begin with the task on the following day which is 19/08/2025. Since today it's the 21/08/2025, the job is still within the given 24-72working hour timescale.

Re: I've got internet but no working landline home phone.

sabelo-TT — Thu, 21 Aug 2025 10:03:32 GMT

@Kaplan-George, furthermore, I will be in need to further update your account details and include an active mobile number to be registered which will also not take long. 🙂

Re: I've got internet but no working landline home phone.

Kaplan-George — Thu, 21 Aug 2025 10:10:52 GMT

@sabelo-TT

I have updated my community profile with a working mobile number.

K-G.

Re: I've got internet but no working landline home phone.

sabelo-TT — Thu, 21 Aug 2025 10:12:55 GMT

Easy! I will just take the mobile number you have added to your community profile and register it to your TalkTalk account. Including attaching care notes 🙂

Re: I've got internet but no working landline home phone.

sabelo-TT — Thu, 21 Aug 2025 10:16:17 GMT

@Kaplan-George, your TalkTalk account has been updated on my end and please do expect communication from us about the changes. 🙂 Now that this has been updated, the engineer will then conduct communication via the registered details should there be a need @Kaplan-George. 🙂

Re: I've got internet but no working landline home phone.

Kaplan-George — Fri, 22 Aug 2025 00:11:54 GMT

Update.

It's Friday 22nd and again no fix yet and no news from Openreach.

Surely now's the time to gee em up and get it sorted before the long weekend?

K-G.