topic Re: Does 1471 still exist ? in Home Phone

Does 1471 still exist ?

EssH88 — Sun, 31 Aug 2025 10:06:19 GMT

It's a long time since I used 1471 .... someone rang in the early hours (at an inconsiderate hour) and I'd like to find out which number/who it was.

Tried ringing 1471 , but a message says "you are not subscribed to this service".

So ... what's going on here ??

Re: Does 1471 still exist ?

Divsec — Sun, 31 Aug 2025 10:30:34 GMT

Hi @EssH88 are you by any chance using VoIP? This might be the explanation.

Re: Does 1471 still exist ?

EssH88 — Sun, 31 Aug 2025 10:59:27 GMT

Don't think I am using using VoIP .

Re: Does 1471 still exist ?

fr8ys — Sun, 31 Aug 2025 11:36:39 GMT

It's charged for now so turned off by default.

It's 20p each time you access if you enable it.

You can add it via My Account.

Details here

Re: Does 1471 still exist ?

ferguson — Sun, 31 Aug 2025 11:44:21 GMT

@fr8ys

I am not sure there is any charge unless you actually use the callback feature i.e. press 3?

Re: Does 1471 still exist ?

EssH88 — Sun, 31 Aug 2025 11:52:13 GMT

I am not sure there is any charge unless you actually use the callback feature i.e. press 3? " ..... that's how I understood it too. However the wording (typically TT ) seems to be somewhat vague (maybe deliberately so ?) ......

Re: Does 1471 still exist ?

fr8ys — Sun, 31 Aug 2025 11:57:09 GMT

@ferguson maybe, but I thought there was now a charge, which is why you have to subscribe.

Hopefully someone will give a definitive answer, or maybe not???

Re: Does 1471 still exist ?

ferguson — Sun, 31 Aug 2025 12:11:30 GMT

Hopefully the support team can clear this up. I tried it and it worked for me, I stopped short of pressing 3.

Re: Does 1471 still exist ?

ferguson — Sun, 31 Aug 2025 12:43:56 GMT

@EssH88

A belated thought and forgive me if I'm wrong, but did you perhaps dial 1571? That would explain the "not subscribed" message.

Re: Does 1471 still exist ?

EssH88 — Sun, 31 Aug 2025 16:12:58 GMT

"A belated thought and forgive me if I'm wrong, but did you perhaps dial 1571? That would explain the "not subscribed" message. "

99% sure that I dialled 1471. I'm not even aware of 1571 (or what it's purpose is), so I wouldn't have dialled it (intentionally).

Re: Does 1471 still exist ?

ferguson — Sun, 31 Aug 2025 16:44:12 GMT

Voicemail. OK, never mind.

Re: Does 1471 still exist ?

Mandisa-TT — Mon, 01 Sep 2025 15:00:44 GMT

Hi @EssH88 Currently, the feature is set to be charged, which means it is turned off by default. If you choose to enable this feature, please note that there will be a fee of 20 pence each time you access it.

To activate this feature, you can easily do so through your MyAccount portal. Let me know if you are able to enable the feature on myaccount.