topic Re: Lost caller display in Home Phone

Lost caller display

silone74 — Mon, 08 Sep 2025 16:33:34 GMT

Hello, after updating an add on to stop premium rate numbers being able to be called which I thought was on I now have no caller display this has been doing this for about a month now and when I click to adjust phone addons on my account it is saying the change are still going through, like I say I added the no premium numbers about a month ago now.

Thanks for your time

Simon.

Re: Lost caller display

Mandisa-TT — Mon, 08 Sep 2025 16:35:33 GMT

Hi @silone74 I'm sorry to hear that. I will be able to access your account to check if the feature is active on the account.

Re: Lost caller display

Mandisa-TT — Mon, 08 Sep 2025 17:00:49 GMT

I have access your account and I do see that Caller Display is active on your account as a feature. Please follow the below steps to check if it is activated.

Log in to My Account
Select Networks & Connections from the navigation menu
Select My Telephone Settings
Select Manage home phone Boosts from the dropdown menu
Tick Caller Display in the Privacy features section
Select Update

Re: Lost caller display

silone74 — Tue, 09 Sep 2025 11:42:16 GMT

Hello, when i go into my telephone settings it won't allow me to do anything as it comes up with "there are changes currently being applied to my account" I cannot click on caller display and update as it is just does nothing.

Thanks for the reply.

Simon.

Re: Lost caller display

Mandisa-TT — Tue, 09 Sep 2025 11:47:54 GMT

I understand, I have managed an escalation for your myaccount issue of unable to manage add ons, the escalation usually takes 5-7 working days to be resolved. With regards to Caller display it is active on the account and should be working, you can contact our full fibre team and they will be able to run checks on your line to check why it is not working, they will be able to check if it is activated.

Here is the number to our Future fiber team who have the required resources to assist you with this matter 034 5172 0074 and you can contact them between the times Monday - Friday: 9am - 6pm; Sat-Sun 9am- 5:30pm

Another option is to use the below link to chat to our live chat advisors who are always ready to assist with your issue.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529