topic Re: International Boost not selectable in Home Phone

International Boost not selectable

hughg1 — Fri, 12 Sep 2025 09:43:19 GMT

I used to select International Boost a month at a time. I now go to manage boosts and International boost is not listed. I have basically stopped using the landline for outgoing calls and don't have any phone boosts. Is International Boost only available with other phone boosts?

Re: International Boost not selectable

Gliwmaeden2 — Fri, 12 Sep 2025 10:03:22 GMT

Just one of the many intermittent glitches that seem to occur with the boosts options in My Account these days, @hughg1.

Staff can add or remove a boost for you, or if there's a further issue that cannot be resolved here you'd need to contact Talktalk directly on 03451 720088 or Chat.

Re: International Boost not selectable

Philile-TT — Fri, 12 Sep 2025 10:16:11 GMT

Hi there @hughg1 the international max calls boost does not require you to have any other boost active, it can be added individually. There seems to be an issue with adding the boost and since you ae a full fibre customer please call the full fibre support team as the others may also have an issue adding the boost for you. The contact number is 03451720074 and the opening hours:

Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed.

Re: International Boost not selectable

hughg1 — Fri, 12 Sep 2025 11:18:59 GMT

I won't actually need the boost until my vacation next year. It depends if they can add the boost as something I can select later.

Re: International Boost not selectable

Philile-TT — Fri, 12 Sep 2025 11:21:01 GMT

Most probably by that time it should be sorted however please ring them to advise that there is such happening maybe there is an escalation needed to be raised.

Re: International Boost not selectable

hughg1 — Fri, 12 Sep 2025 11:24:12 GMT

OK. I will try phoning. I have spent many an hour being routed around support. Maybe they can also sort out my CallSafe problem.

Re: International Boost not selectable

Philile-TT — Fri, 12 Sep 2025 11:25:38 GMT

Yes, please try phoning them whenever you get the chance they will also look at that.