topic Re: Home phone in Home Phone

Home phone

Phil50 — Fri, 19 Sep 2025 11:59:54 GMT

Hello my package have is for my mams home as she has dementia, her memory is incredibly poor and for last two years or so hasn’t had a home phone, anyway as I’ve still paid for the package should I tell Talktalk about the fact there’s isn’t a home phone now, also she’s now in a home in the last state of her life and her dementia

Re: Home phone

sabelo-TT — Fri, 19 Sep 2025 12:03:39 GMT

Hello there @Phil50, thank you for making us aware of this as I do apologise for any difficulties that this may have caused to you. Could you kindly update your community profile with the account details.

Re: Home phone

Phil50 — Fri, 19 Sep 2025 12:12:56 GMT

Where do I do that

Re: Home phone

sabelo-TT — Fri, 19 Sep 2025 12:25:07 GMT

update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here. Please do confirm once done.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Home phone

Phil50 — Fri, 19 Sep 2025 12:35:41 GMT

Ok updated

Re: Home phone

sabelo-TT — Fri, 19 Sep 2025 12:41:59 GMT

Thank you for this as I have managed to locate the account. Just to understand, the home phone is currently having issues whereby you are currently unable to make and receive calls. Correct?

Re: Home phone

Phil50 — Fri, 19 Sep 2025 12:54:59 GMT

There hasn’t been a house phone in the house for about a year

Re: Home phone

sabelo-TT — Fri, 19 Sep 2025 12:58:15 GMT

We offer plans that include both broadband and landline services for our clients. If a customer needs to use the landline service, they will need to buy a landline phone from their nearest supermarket. It's a simple step to get everything set up and enjoy the benefits of our services.