topic Re: LandLine in Home Phone

LandLine

Theshed — Thu, 18 Sep 2025 12:33:43 GMT

We have a VOIP Landline, and have had for some time, though our fibre was recently updated.

Since the update the phone constantly gives the beep - beep tone as if there is a message.

I have dialled 1571 many times, but there is no new or saved message.

Any idea what the tone could be indicating ?

Thanks

Re: LandLine

nambuso-TT — Thu, 18 Sep 2025 12:44:13 GMT

Hi there @Theshed, I am very sorry to hear this and I can see that you are a future fibre customer, and I will need you to please contact the below number so that they would be able to help you with this:

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

Re: LandLine

Theshed — Thu, 18 Sep 2025 13:24:36 GMT

Thanks for responding.

Last time I called I was on the line for nearly two hours without an answer.

I will try again when I have some time.

Re: LandLine

nambuso-TT — Thu, 18 Sep 2025 13:57:17 GMT

I'm sorry for that, please let me know how it goes @Theshed.

Re: LandLine

Theshed — Thu, 18 Sep 2025 14:46:23 GMT

Will do, thanks for your input.

Re: LandLine

nambuso-TT — Thu, 18 Sep 2025 14:47:36 GMT

No worries:)

Re: LandLine

Theshed — Mon, 22 Sep 2025 15:52:26 GMT

Well, just under an hour on the 'phone, so quicker than last time.

But, I'm told we don't have an issue.

Apparently voip does not have a dial tone and the beep-beep message tone we are getting is an anomaly but not a fault ?

I will have to remember to dial 1571 each time I come in.

Re: LandLine

ferguson — Mon, 22 Sep 2025 16:36:06 GMT

Well, my VoIP most certainly does have a dial tone, so I would question the veracity of the advice you have been given there.

Re: LandLine

Theshed — Mon, 22 Sep 2025 19:21:25 GMT

Is the Voip dialtone the standard, or could the 'message' tone I'm getting be it ?

Thanks

Re: LandLine

ferguson — Mon, 22 Sep 2025 19:33:21 GMT

It's the standard long tone, not interrupted at all.

Re: LandLine

Theshed — Mon, 22 Sep 2025 19:52:08 GMT

Cheers.

To be honest, after spending so long on to the helpline, I may just live with it.

Re: LandLine

ferguson — Mon, 22 Sep 2025 19:53:19 GMT

Probably wise! As long as it's not affecting your service as such.