topic Re: International calling to South Africa MTN mobile numbers in Home Phone

International calling to South Africa MTN mobile numbers

agm2502 — Thu, 25 Sep 2025 15:08:11 GMT

Hi,

I am having a issue specifically when trying to call any number on the MTN network in South Africa, I have the international calls boost and calls to other South African numbers work ok.

Is there a known issue with this? It used to call through ok. Now it rings and then the line goes silent with the receiving person not having it ring on their end.

Re: International calling to South Africa MTN mobile numbers

sabelo-TT — Thu, 25 Sep 2025 15:18:16 GMT

@agm2502, thank you for making us aware of this. If I may kindly check, have you noticed the matter today?

Note: There could be a problem with MTN, as South Africa has experienced heavy rains over the past few days. This may have impacted ISP networks. I strongly recommend waiting a bit and trying to make the call again tomorrow.

Re: International calling to South Africa MTN mobile numbers

agm2502 — Thu, 25 Sep 2025 15:20:51 GMT

This has been going on for about 2 weeks now.

Re: International calling to South Africa MTN mobile numbers

sabelo-TT — Thu, 25 Sep 2025 15:31:43 GMT

I understand. As you have mentioned that you are currently having issues when calling the MTN network, I will strongly advise for you to get in touch with the provider directly.

Re: International calling to South Africa MTN mobile numbers

agm2502 — Sun, 12 Oct 2025 15:06:29 GMT

It doesn't seem to be working with any South African numbers now, not just MTN, is anyone else struggling to call South Africa?

Re: International calling to South Africa MTN mobile numbers

Mandisa-TT — Mon, 13 Oct 2025 12:50:14 GMT

Hi @agm2502 I will check this for you.

Re: International calling to South Africa MTN mobile numbers

Mandisa-TT — Mon, 13 Oct 2025 13:28:23 GMT

Just to confirm, have you tried to call the other networks?

Re: International calling to South Africa MTN mobile numbers

agm2502 — Mon, 13 Oct 2025 13:30:47 GMT

Yes, it was just MTN but now it seems to be all networks.

Re: International calling to South Africa MTN mobile numbers

Mandisa-TT — Mon, 13 Oct 2025 13:39:37 GMT

What message do you receive when you attempt to call, or does the call gets disconnected?

Re: International calling to South Africa MTN mobile numbers

agm2502 — Mon, 13 Oct 2025 13:42:07 GMT

It just rings and then goes off, the people on the receiving end's phone doesn't ring.

Re: International calling to South Africa MTN mobile numbers

Mandisa-TT — Mon, 13 Oct 2025 13:44:20 GMT

Thank you so much for confirming this, I have escalated this for you to my manager and I will be able to get back to you as soon as I receive a respond.