topic Re: caller id not working since I removed a service in Home Phone

caller id not working since I removed a service

stagecoach — Tue, 26 Aug 2025 17:48:10 GMT

A previous add on to my home phone that was free was no longer free but a paid addon. As I hadn't used it I removed the item on 22 July. That removal has been actioned. However prior to 22 July caller id was working but since then all calls have been marked as "private caller".

I contacted customer service ( on 2 occasions so far). On the first call I was asked to remove caller id and reenable it after 4 hours but I can't as there is still a marker on my account saying that changes are in progress and changes cannot be made. I did a follow up call and was tld it had been assigned to adifferent team but still hasn't been resolved. It seems an easy fix (clear the marker on my account) but another 4 days have passed. I now have to answer the phone whenever a "private caller" comes up whereas I could avoid spam calls. Can I get help on this site?

Re: caller id not working since I removed a service

ferguson — Tue, 26 Aug 2025 18:31:04 GMT

I have had exactly the same issue as you myself recently. I hope the support team here can help, sadly they were unable to do so in my case.

Re: caller id not working since I removed a service

sabelo-TT — Wed, 27 Aug 2025 07:00:35 GMT

@stagecoach, we are currently aware of the call safe matter and are looking into this for a resolution.

Re: caller id not working since I removed a service

ferguson — Wed, 27 Aug 2025 09:45:48 GMT

@sabelo-TT

The OP mentioned caller ID, not CallSafe.

Re: caller id not working since I removed a service

stagecoach — Wed, 27 Aug 2025 12:40:12 GMT

Yes, this is caller id not working, not call safe

Re: caller id not working since I removed a service

Tavener1 — Fri, 29 Aug 2025 12:41:15 GMT

Hi I have same problem chat online to someone is useless I am sick of it and I am cancelling my contract

Re: caller id not working since I removed a service

winewine123 — Fri, 29 Aug 2025 16:40:34 GMT

I have same problem. also cannot see my bills

Re: caller id not working since I removed a service

ferguson — Fri, 29 Aug 2025 18:56:14 GMT

@Tavener1 @winewine123

Please start your own topics so that your issues can be dealt with individually

@sabelo-TT

The OP here is still waiting for a follow up..

Re: caller id not working since I removed a service

Mandisa-TT — Mon, 01 Sep 2025 07:12:39 GMT

Hi @stagecoach I will look into this for you.

Re: caller id not working since I removed a service

Mandisa-TT — Mon, 01 Sep 2025 07:47:06 GMT

Hi @stagecoach I found your account and noticed that your issue has been escalated to the Case Management Team. Caller Display is currently active on your account and should be functioning properly.

Re: caller id not working since I removed a service

stagecoach — Mon, 01 Sep 2025 09:18:12 GMT

Hi @Mandisa-TT

It should be but it isn't and that is what I'm trying to get resolved.

I've just called my home phone with my mobile and I get "Private Caller" rather than my mobile. I logged in to my TT account, manage my add ons and it says that I have changes pending so I can't alter anything. In a previous call to customer supprt I was asked to switch off caller display and reenable it after 4 hours to see if this cleared the issue but I can't because of the marker.

I had, in July, switched off a call boost that was free but had become chargeable so that is why a marker was on my account but the removal of call boost was actioned but the marker not cleared.

So yes, caller display is enabled but not working

Re: caller id not working since I removed a service

Mandisa-TT — Mon, 01 Sep 2025 09:21:17 GMT

I will be able to remove the feature for you and re-add it for you.

Re: caller id not working since I removed a service

stagecoach — Mon, 01 Sep 2025 09:25:56 GMT

Hi @Mandisa-TT.,

That will be good to try. This case has been with the case management team for a couple of weeks....

Re: caller id not working since I removed a service

stagecoach — Mon, 01 Sep 2025 09:27:36 GMT

Can you also clear the changes pending to my account?

Re: caller id not working since I removed a service

Mandisa-TT — Mon, 01 Sep 2025 10:02:57 GMT

@stagecoach I have tried several times to remove and re-add the calling feature on your account, but I'm unable to make these changes. This issue is different from the one you are getting from your myaccount. I've escalated this matter to my manager and will update you on the next steps. I sincerely apologize for the inconvenience.

Re: caller id not working since I removed a service

Mandisa-TT — Tue, 02 Sep 2025 08:20:15 GMT

Hi @stagecoach My manager has escalated this matter for you to follow up with the case management team regarding the issue with your MyAccount. This includes managing add-ons and reactivating the caller display feature on your account.

Re: caller id not working since I removed a service

stagecoach — Tue, 02 Sep 2025 09:21:49 GMT

Hi @Mandisa-TT

Are the case management team going to contact meor do I have to contact them? If the latter - how?

Re: caller id not working since I removed a service

Mandisa-TT — Tue, 02 Sep 2025 09:25:31 GMT

They will be in contact with you.

Re: caller id not working since I removed a service

stagecoach — Mon, 08 Sep 2025 07:33:59 GMT

Hi @Mandisa-TT

Another week is almost gone and no-one has been in touch....

Re: caller id not working since I removed a service

Mandisa-TT — Mon, 08 Sep 2025 07:37:05 GMT

Hi @stagecoach I will check on this for you.