topic Re: Landline - no dialtone + incoming calls going straight to voicemail in Home Phone

Landline - no dialtone + incoming calls going straight to voicemail

jlyons1978 — Mon, 29 Sep 2025 15:29:00 GMT

Over the weekend, I have lost the ability to receive or make calls on my landline. Internet appears to be unaffected, so I have done the usual tests - check on the test socket with a wired handset.

Fault was checked on the website, and they confirm that there is a fault, and that I need to speak with a Team member. The blue button does not link to anything though, with no chat window coming up or details of a phone number to contact.

Please can someone help to resolve this?

Re: Landline - no dialtone + incoming calls going straight to voicemail

Philile-TT — Tue, 30 Sep 2025 08:32:31 GMT

Hi there @jlyons1978 have you spoken to someone as yet?

Re: Landline - no dialtone + incoming calls going straight to voicemail

jlyons1978 — Tue, 30 Sep 2025 10:03:24 GMT

I have not been able to speak to anyone, either on chat (no link on page to a chat window) or over phone as no alternate contact details are provided on the fault page.

Any help would be greatly appreciated.

Re: Landline - no dialtone + incoming calls going straight to voicemail

Philile-TT — Tue, 30 Sep 2025 10:12:42 GMT

I will assist you with this, are you currently at home where the TalkTalk services are installed?

Re: Landline - no dialtone + incoming calls going straight to voicemail

jlyons1978 — Tue, 30 Sep 2025 10:19:49 GMT

Sorry, currently at work so no immediate access. There should be no issue if line reset required though.

Re: Landline - no dialtone + incoming calls going straight to voicemail

Philile-TT — Tue, 30 Sep 2025 10:25:01 GMT

For accurate checks you would need to be in the property just in case you have check somethings. When are you going to be home?

Re: Landline - no dialtone + incoming calls going straight to voicemail

jlyons1978 — Tue, 30 Sep 2025 10:34:58 GMT

I expect to be home late afternoon (16:30 onwards) or should be in all day tomorrow.

Re: Landline - no dialtone + incoming calls going straight to voicemail

Philile-TT — Tue, 30 Sep 2025 10:40:35 GMT

We will be here till 18:00pm please write back when you are at home.

Re: Landline - no dialtone + incoming calls going straight to voicemail

jlyons1978 — Tue, 30 Sep 2025 15:47:24 GMT

I'm home now to do whatever tests are necessary.

Re: Landline - no dialtone + incoming calls going straight to voicemail

Philile-TT — Tue, 30 Sep 2025 15:55:31 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Landline - no dialtone + incoming calls going straight to voicemail

jlyons1978 — Tue, 30 Sep 2025 15:59:39 GMT

No for all

Re: Landline - no dialtone + incoming calls going straight to voicemail

Philile-TT — Tue, 30 Sep 2025 16:05:21 GMT

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 6 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

Re: Landline - no dialtone + incoming calls going straight to voicemail

Philile-TT — Tue, 30 Sep 2025 16:40:05 GMT

Please confirm that your telephone is correctly connected to your master socket?

Yes - Telephone connected correctly

No - Not checked

Re: Landline - no dialtone + incoming calls going straight to voicemail

jlyons1978 — Tue, 30 Sep 2025 16:45:15 GMT

Yes

Re: Landline - no dialtone + incoming calls going straight to voicemail

Philile-TT — Wed, 01 Oct 2025 07:16:46 GMT

Have you tested your phone in the test socket before contacting us?

Re: Landline - no dialtone + incoming calls going straight to voicemail

jlyons1978 — Wed, 01 Oct 2025 08:55:57 GMT

Yes, no difference

Re: Landline - no dialtone + incoming calls going straight to voicemail

jlyons1978 — Wed, 01 Oct 2025 14:55:57 GMT

@Philile-TT is there any update on this?

Re: Landline - no dialtone + incoming calls going straight to voicemail

Philile-TT — Thu, 02 Oct 2025 16:11:29 GMT

@jlyons1978 I needed to finish the diagnostics, please answer the above question.

Re: Landline - no dialtone + incoming calls going straight to voicemail

jlyons1978 — Thu, 02 Oct 2025 16:42:38 GMT

Yes, I checked the phone line via the test socket, and it was exactly the same - no dialtone

Re: Landline - no dialtone + incoming calls going straight to voicemail

Philile-TT — Thu, 02 Oct 2025 16:47:40 GMT

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 6 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.