topic Re: international calls from my (BT) landline in Home Phone

international calls from my (BT) landline

MalcG2 — Fri, 07 Nov 2025 15:11:13 GMT

for years I was able to use the number 1877 to make economical calla on my land line, Last week it stopped working...,what has happened? can I do any thing about it?

Re: international calls from my (BT) landline

Mandisa-TT — Fri, 07 Nov 2025 15:12:45 GMT

Hi @MalcG2 I will look into this for you.

Re: international calls from my (BT) landline

Mandisa-TT — Fri, 07 Nov 2025 15:17:13 GMT

Hi @MalcG2 I have used the email address to locate your account and I was not able to locate a broadband/landline account, do you have an account with TAlkTalk?

Re: international calls from my (BT) landline

Gliwmaeden2 — Fri, 07 Nov 2025 15:51:23 GMT

@MalcG2, it's helpful if you could complete your community forum profile details for Talktalk staff to identify your account.

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

Re: international calls from my (BT) landline

Mandisa-TT — Fri, 07 Nov 2025 15:54:35 GMT

Thank you @Gliwmaeden2

Re: international calls from my (BT) landline

MalcG2 — Tue, 18 Nov 2025 12:13:04 GMT

Hello Mandisa-TT

sorry for not replying sooner. To confirm - I do not have a TalkTalk landline- it is with BT. I do have a Talk Talk account 'Talk Saver' -04376066. As indicated this worked very well for years, dialling 1877 followed by the number I wanted - usually international. It is this procedure that recently failed -'The number you dialled is not recognised'. BT recently changed its home phone service and now requires adding the area code to all outgoing calls. Could this be the reason?

Thanks for your time

Malcolm G

Re: international calls from my (BT) landline

amahle-TT — Tue, 18 Nov 2025 12:22:24 GMT

Hi there @MalcG2, thank you for reaching out. As you did mention that you do not have landline with us but with BT kindly, please contact BT for further assistance, thanks.