topic Re: Using Selective call rejection (Last Caller Barring) in Home Phone

Using Selective call rejection (Last Caller Barring)

Billx — Thu, 06 Nov 2025 17:31:42 GMT

I am referring to the article at,

https://help-centre.talktalk.co.uk/Telephone/Telephone_Add_ons_and_settings/Using_Selective_call_rejection_Last_Caller_Barring

I have already turned Last Caller Barring on, within MyAccount.

I want to block a specific incoming telephone number.

There are 2 methods of doing this in the above page.

Neither of them works.

It reports that 'the service requested is not available'.

Is this so?

TalkTalk have already withdrawn Callsafe.

Has this also been withdrawn?

Re: Using Selective call rejection (Last Caller Barring)

Gliwmaeden2 — Thu, 06 Nov 2025 21:19:28 GMT

Selective Caller Rejection works with different methods for barring calls, @Billx.

Perhaps you are still on the older method?

It's all working normally for me [ancient copper line....slow Fast Broadband].

Re: Using Selective call rejection (Last Caller Barring)

Billx — Fri, 07 Nov 2025 00:03:05 GMT

Thanks, @Gliwmaeden2

As I said I have read the whole of the above article.

Within it, there is an older and a newer method.

I attempted both, but can get neither to work.

Both respond with 'the service requested is not available'.

Yes, I can see the graphic, which you displayed above.

After clicking on 'Using Last caller Baring',

I can see this:

To block a specific number:

Dial 1 4 2 5 8
When prompted to manage your list of barred numbers, enter your PIN (default is 1 2 3 4 )
Press 2 to review your barred numbers list
Now follow the instructions on the phone
The number(s) you’ve entered will now be blocked from calling you

After dialling 14258, it responds with 'the service requested is not available'.

It doesn't ask for the PIN.

So, you must be using a different method.

Re: Using Selective call rejection (Last Caller Barring)

Gliwmaeden2 — Fri, 07 Nov 2025 00:51:21 GMT

I'll post back when I next need to block someone....!

But I do have the more recent version of it, and have done for quite a while. Two years at least, if not more.

Definitely no problem at the moment after dialling 14258. Normal message played

Re: Using Selective call rejection (Last Caller Barring)

Billx — Mon, 10 Nov 2025 10:14:29 GMT

Thanks, @Gliwmaeden2

I have retested both versions referred to in that original help article.

For me, it still responds with 'the service requested is not available'.

Re: Using Selective call rejection (Last Caller Barring)

amahle-TT — Thu, 13 Nov 2025 09:39:43 GMT

Please refer to this link also Using Selective call rejection (Last Caller Barring)

@Gliwmaeden2 Thank you!

Re: Using Selective call rejection (Last Caller Barring)

Gliwmaeden2 — Sat, 15 Nov 2025 00:13:00 GMT

@Billx, it's working fine for me, both for adding the latest caller's number and for one I spotted from a week ago.

Mine is the more up to date version of it, so involves using a # when adding the number, not the pin number of the old Last Caller Barring.

Re: Using Selective call rejection (Last Caller Barring)

Billx — Sat, 15 Nov 2025 00:15:03 GMT

Yes, thanks @Gliwmaeden2

I tried both #version and the pin number version. No luck.

Re: Using Selective call rejection (Last Caller Barring)

Gliwmaeden2 — Sat, 15 Nov 2025 07:20:58 GMT

You shouldn't be able to try both, @Billx, as you should only follow the commands being given over the phone after dialling 14258.

It will only be one version or the other, as set up by Talktalk. I used to be on the pin number version. It suddenly turned into the # instruction version a few years ago.

I can't reverse the version, so I don't understand how you can say you are trying both just now.

Re: Using Selective call rejection (Last Caller Barring)

Billx — Sat, 15 Nov 2025 11:10:51 GMT

@Gliwmaeden2

After I dial 14258, It reports that 'the service requested is not available'.

I have tried both versions, by typing 14258, then the code for one or other of the 2 versions, and then pressing the dial button, but I also tried, by typing 14258 only, pressing the dial button, then waiting for its response.

Re: Using Selective call rejection (Last Caller Barring)

Billx — Sat, 15 Nov 2025 11:30:49 GMT

@Gliwmaeden2

Yesterday evening, I removed 'Last Caller Barring' from MyAccount', so I could later reset it to ON.

MyAccount gave the response 'It may take a couple of hours for this change to show in My package.'

I checked today, and the 'Last Caller Barring' setting is still ON, i.e. not removed.

So, this setting is not working on my system.

Re: Using Selective call rejection (Last Caller Barring)

Gliwmaeden2 — Sat, 15 Nov 2025 11:31:15 GMT

You are not making it clear what you mean by "versions", @Billx.

There can be only one form of Last Caller Barring available on your line.

So is yours the older or newer software for it?

Within the newer type, you can add the last caller number automatically by following the instructions or you can manually type in the number by following the instructions.

Is that what you actually mean by "versions"?

Whatever, in reply to your original post, no the service has NOT been withdrawn and works perfectly well using the 14258 number.

So it's not "down" for everyone and any follow up will need to be specific to your case.

Re: Using Selective call rejection (Last Caller Barring)

Billx — Sat, 15 Nov 2025 11:37:35 GMT

@Gliwmaeden2

OK, forget the 2 versions.

I now type 14258,

Press the dial button, and wait for a response.

The response is as above. Unavailable.

Re: Using Selective call rejection (Last Caller Barring)

Gliwmaeden2 — Sat, 15 Nov 2025 11:47:24 GMT

So call 03451 720088 or use Chat to get an agent to remove it manually from your account and then try reapplying the boost after the weekend, @Billx.

Obviously nobody can help you with this unless they are Talktalk staff, and you need to get your individual case sorted - it's not a general wider issue.

Notice that there may be two areas that need unticking in My Account to remove / ticking to reapply:

Re: Using Selective call rejection (Last Caller Barring)

Billx — Sat, 15 Nov 2025 11:48:46 GMT

I don't think the version of the current version is visible on the customer side, @Gliwmaeden2

I don't know why you asked me that.

Re: Using Selective call rejection (Last Caller Barring)

Billx — Sat, 15 Nov 2025 11:52:31 GMT

@Gliwmaeden2

Yes, that's what I did. yesterday evening. Unticked it.

But it has remained ticked today.

Yes I'll get in touch with them directly

Thanks

Re: Using Selective call rejection (Last Caller Barring)

Gliwmaeden2 — Sat, 15 Nov 2025 12:25:52 GMT

The type of Last Caller Barring is apparent from the content of the message, and it's a different voice, when you dial 14258, @Billx - I never said it would be apparent in My Account.

Hence my comments about whether you were inputting a number using formula instructions that require # or the pin number formula. That's what distinguishes the newer My Caller Barring from the older type.

But if you just get the answer that it's not even available, that's a whole different issue.

You would ALWAYS need to dial the number into the phone and wait for the response - never typing it all in ahead of dialling [your post #10 above].

So some of your experimenting couldn't work anyway.

Posts in this thread are getting delayed showing....so I am going to abandon it. I hope the support agents can sort it out for you.

Re: Using Selective call rejection (Last Caller Barring)

Billx — Sat, 15 Nov 2025 12:51:28 GMT

@Gliwmaeden2

This is how to get to right screen:
1. Log in to MyAccount
2. click/tap on your avatar
3. click/tap Profile & Settings (NOT Networks & Connections')
4. click/tap My Telephone Settings
This brings one to right screen: 'https://myaccount.talktalk.co.uk/myservices/myservices/view'
where you can tick/untick the 'Last Caller Barring' box and then the Update button.

So what is written in the article, and which you posted here, via your mobile, is not correct:

1. Login to My Account
2. Choose Networks & Connections from the navigation menu then My Telephone Settings
3. Tick the box next to Last Caller Barring
4. Save your changes by selecting the Update button at the bottom of the page

1. To get started, log into My Account
2. Choose Networks & Connections from the navigation menu then My Telephone Settings
2. Choose; Manage home phone Boosts
4. Tick the box next to Last Caller Barring
5. Save your changes by selecting the Update button at the bottom of the pag3

Besides, the instructions are duplicated, for no reason

It would be an idea, if you could remind the article writers.

Thanks

Bill

Re: Using Selective call rejection (Last Caller Barring)

Gliwmaeden2 — Sat, 15 Nov 2025 13:12:48 GMT

Well, what you followed obviously didn't work either, @Billx, which is why the whole thing needs staff support and you can report the issue of the faulty instructions yourself.

They are all that is available via the forum search engine.

Re: Using Selective call rejection (Last Caller Barring)

Billx — Sat, 15 Nov 2025 13:13:47 GMT

OK @Gliwmaeden2