topic Re: Digital Voice Adapter in Home Phone

Digital Voice Adapter

tarmactripper1 — Sat, 11 Oct 2025 18:16:41 GMT

Good evening all, recieved my eero, and had email that said live in red letters, downloaded the app, eero working fine, but no Digital Voice adapter in package only BT/EE available on internet e/bay spent two hours with Sara the chat bot, got no where fast, a phone call prooved similarly diappointing, total frustration doesnt come close, round the houses with no acceptable reply.

So judging from this topic, i'm assuming Talk Talk, will send out the appropriate piece of hardware, when a connection date of the 16th of this month had been mentioned, Could someone be so kind as to affirm this should be the case, or should i be thinking of cancelling the whole affair, has been totally frustrating. thanking all that might reply in advance., Customer service leaves much to be desired,

Re: Digital Voice Adapter

Gliwmaeden2 — Sat, 11 Oct 2025 19:09:06 GMT

Did you specifically order "with Voice"? It needs to be mentioned at the same time as ordering Full Fibre, @tarmactripper1.

It's more usually the Sagemcom Hub3 that gets sent out now, and with that you just plug in the phone to the router, so no need for the adapter.

Try Chat on Sunday and specifically speak with the Full Fibre team. You could phone 03451 720074 on Monday [9am - 7pm] to speak to that team (not open Sundays).

The forum support staff don't tend to deal with issues relating to Full Fibre packages, and they won't be back on here before Monday either.

Re: Digital Voice Adapter

mandisa1-TT — Mon, 13 Oct 2025 08:10:21 GMT

Thank you so much for the support @Gliwmaeden2

Re: Digital Voice Adapter

DBDBD — Sat, 22 Nov 2025 18:06:31 GMT

I am in the same boat and have been in contact with "support" since 17th Nov and getting nowhere. I get chatbot Sara who eventually puts me on to an agent who keeps me chatting for ages before saying he needs to put me on to the right "team" then I wait and wait and wait until after an hour I get so frustrated I end the conversation.

All I need is a digital voice adapter so I can plug a standard BT plug into it and then the adapter will plug into the router (the socket on router is not a BT one its completely different). Would have been a masterstroke to have included one with the hub but maybe that's too simple?

I am disabled and on top of my usual disability I had two strokes in January. The consultants advise avoiding "stressful encounters/situations" maybe I should not have upgraded to the new hub and package in the 1st place lol?

I feel like they've had my direct debit that's all they wanted and now they act somewhat like dinosaurs [huge body small brain] .

"You need technical help"

"no I don't there's a picture of the adapter on the TalkTalk website why would I need Technical help"?

Sorry for the rant but I've been with this ISP from day one with all the various company name changes over the years. One should expect more from a company of this size.

Re: Digital Voice Adapter

Gliwmaeden2 — Sat, 22 Nov 2025 18:30:16 GMT

@DBDBD, as mentioned above, forum staff cannot help with Full Fibre associated issues and so I am afraid that you need to discuss the options with the Full Fibre specialist team.

Make sure also that Talktalk has noted you down as needing priority support if your service is not working.

I'll attach a link shortly.

Re: Digital Voice Adapter

Gliwmaeden2 — Sat, 22 Nov 2025 18:39:42 GMT

@DBDBD, there is extensive information in this help article - worth scrolling through it all [despite chunks that seem to be repeated!] to check which areas are relevant to your situation:

https://help-centre.talktalk.co.uk/Manage_account/Manage_Settings_or_Preferences/TalkTalk_Accessibility

Re: Digital Voice Adapter

ferguson — Sat, 22 Nov 2025 18:40:48 GMT

@DBDBD

It would be best if you start your own topic so that we can try to offer you specific advice.

Re: Digital Voice Adapter

Gliwmaeden2 — Sat, 22 Nov 2025 19:37:57 GMT

The trouble is forum staff may simply pass the issue back to Chat / phone support as it's full fibre equipment related.

However, it's worth a try starting your own thread, @DBDBD, in case any other customers have any suggestions to offer, or if you have any queries about the priority fault repair aspect.

In particular, it might be worth checking what they can offer you to support your need for the phone in case of medical emergencies etc:

https://help-centre.talktalk.co.uk/Telephone/Find_info_or_guidance_about_my_telephone/Care_Alarms_and_Personal_Emergency_Response_Systems

Re: Digital Voice Adapter

ferguson — Sat, 22 Nov 2025 19:39:57 GMT

Well I was thinking maybe we could ask questions about what router it is to start with and take it from there. But on you go.

Re: Digital Voice Adapter

Gliwmaeden2 — Sat, 22 Nov 2025 20:17:09 GMT

I'm sure that's covered by "any suggestions to offer"!

Re: Digital Voice Adapter

amahle-TT — Mon, 24 Nov 2025 07:35:28 GMT

Hi there @DBDBD, please do start your own thread for further assistance as suggested above or contact our full fibre team and they will be able to assist you further:

03451720074
Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed