topic Re: Cancelling Call Safe? in Home Phone

Cancelling Call Safe?

jazzman3 — Wed, 03 Dec 2025 13:55:57 GMT

I had an email today about the notification that TalkTalk are going to start charging for this service. I never use the phone, so I tried to disable the Callsafe feature as the instructions on the email. However, there is no option for Callsafe or to disable this feature. Please help?

Re: Cancelling Call Safe?

siphosethu-TT — Wed, 03 Dec 2025 14:01:46 GMT

Hi there @jazzman3, I'll have this this looked into for you please bare with me while I investigate. Thanks

Re: Cancelling Call Safe?

siphosethu-TT — Wed, 03 Dec 2025 14:16:29 GMT

Please note that there is no way for me to switch it off from my end, try contacting the better value team perhaps they might be able to help. Thanks

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Re: Cancelling Call Safe?

jazzman3 — Wed, 03 Dec 2025 16:59:38 GMT

I have tried another browser and found a setting for CallSafe. Just looking for advice is it just a matter of turning the CallSafe setting to off and CallSafe will be removed from your account

Re: Cancelling Call Safe?

Gliwmaeden2 — Wed, 03 Dec 2025 17:22:31 GMT

It seems to be so, @jazzman3:

https://help-centre.talktalk.co.uk/Telephone/Telephone_security/About_CallSafe

Re: Cancelling Call Safe?

Gliwmaeden2 — Wed, 03 Dec 2025 17:27:43 GMT

Also worth taking a look at this area of My Account, @jazzman3:

https://help-centre.talktalk.co.uk/Manage_account/Offers_and_Upgrades/Add_or_remove_a_Boost

Check what is or isn't ticked in there. It's probably worth adding Last Caller Barring [which you wouldn't have been able to use while Callsafe was selected].

https://help-centre.talktalk.co.uk/Telephone/Telephone_Add_ons_and_settings/Using_Selective_call_rejection_Last_Caller_Barring

Re: Cancelling Call Safe?

Philile-TT — Thu, 04 Dec 2025 07:14:54 GMT

@jazzman3 CallSafe has been disconnected, I have just checked your account.