topic Re: CallSafe cannot cancel in My Account page gives OOp's doesn't work in Home Phone

CallSafe cannot cancel in My Account page gives OOp's doesn't work

Bojangle — Thu, 04 Dec 2025 21:05:56 GMT

Following your email I tried to cancel CallSafe in My account because I almost never use my landline. The account management page for CallSafe does not work it states OOp's not working and getting nowhere on other pages.

Re: CallSafe cannot cancel in My Account page gives OOp's doesn't work

Gliwmaeden2 — Thu, 04 Dec 2025 21:20:33 GMT

@Bojangle, My Account doesn't work well these days for adding / removing boosts etc, unfortunately, so you're best to ring 03451 720088 or use Chat.

Detailed hours are given here:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

Re: CallSafe cannot cancel in My Account page gives OOp's doesn't work

amiaspden1 — Fri, 05 Dec 2025 00:03:09 GMT

I had that same problem, I was using Chromium browser on Linux. I then read some threads on here and saw a suggestion to try another device so I thought I'd start by just trying a different browser. It worked fine in Firefox! I suspect it was some extension installed in Chromium which was stopping a popup from coming up.

Re: CallSafe cannot cancel in My Account page gives OOp's doesn't work

Mandisa-TT — Fri, 05 Dec 2025 07:06:33 GMT

Thank you @amiaspden1 for being helpful.

Re: CallSafe cannot cancel in My Account page gives OOp's doesn't work

Mandisa-TT — Fri, 05 Dec 2025 07:07:10 GMT

Hi @Bojangle I'm sorry to hear that, I will be able to access your account and assist you with your query.

Re: CallSafe cannot cancel in My Account page gives OOp's doesn't work

Mandisa-TT — Fri, 05 Dec 2025 07:11:10 GMT

I have gained access on your account and looked into your landline usage and you do not use your landline, I have removed the boost off your account and it will be disconnected within the next 24hours, you will be getting a confirmation email within the next 24 hours.

Re: CallSafe cannot cancel in My Account page gives OOp's doesn't work

Nimiq4 — Fri, 05 Dec 2025 17:06:10 GMT

I have exactly the same problem, clicking the Manage button goes to a missing page with "Oops!"

Tried several times, alway the same.

Re: CallSafe cannot cancel in My Account page gives OOp's doesn't work

Gliwmaeden2 — Fri, 05 Dec 2025 23:07:02 GMT

Did you try a different browser, allow pop ups, disable ad blockers etc @Nimiq4.

If you still can't shift it in My Account, ask on 03451 720088 or Chat over the weekend.

If you still have an issue with this, please return to the message board and click start a topic so that forum staff can remove it for you.

They are not on here at weekends though.

Re: CallSafe cannot cancel in My Account page gives OOp's doesn't work

Mandisa-TT — Mon, 08 Dec 2025 07:07:24 GMT

Thank you @Gliwmaeden2 for your help.