topic Re: Can't cancel Unlimited Calls Boost in Home Phone

Can't cancel Unlimited Calls Boost

John_P — Thu, 11 Dec 2025 13:03:10 GMT

As the title - I don't use the landline much.

I've just noticed I'm paying £8/mth for this boost.

Click the link to cancel and there isn't anything showing to cancel.

How do I do it?

Thanks

Re: Can't cancel Unlimited Calls Boost

amahle-TT — Thu, 11 Dec 2025 13:06:00 GMT

Hi there @John_P, we will look into this for you.

Re: Can't cancel Unlimited Calls Boost

amahle-TT — Thu, 11 Dec 2025 13:46:49 GMT

Checking on my end it seems like your account is disconnected.

Re: Can't cancel Unlimited Calls Boost

John_P — Thu, 11 Dec 2025 15:10:15 GMT

Thanks @amahle-TT my account number is **********

Re: Can't cancel Unlimited Calls Boost

amahle-TT — Thu, 11 Dec 2025 15:11:33 GMT

Thank you, I have removed your account number in public, we will investigate this further.

Re: Can't cancel Unlimited Calls Boost

amahle-TT — Thu, 11 Dec 2025 15:14:15 GMT

We were able to locate your account using the account number you have provided above. Please do update your details in your community profile, thanks.

Re: Can't cancel Unlimited Calls Boost

mandisa1-TT — Thu, 11 Dec 2025 15:24:51 GMT

I will be removing the Unlimited UK calls boost as per your request, please note as we are removing this boost, calls made to both mobile and landline to other service provider will now be chargeable at standard price. I will be sending you a private message of how much your monthly charge will be, now that we are removing the boost,