topic Cannot Receive or Make Calls in Home Phone

Cannot Receive or Make Calls

wgcuser — Mon, 15 Dec 2025 18:42:09 GMT

18:40

Think I've tried most of the self help suggestions! since 10:30 15-12-25

How long will I have to wait for a fix???

PS I note that Call Safe has reappeared on my account - just in time for TT to charge me £1/month for (what was) a free service.

Re: Cannot Receive or Make Calls

Gliwmaeden2 — Mon, 15 Dec 2025 19:15:59 GMT

Yes, Callsafe appears to have come back for some customers rather mysteriously, @wgcuser.

If you don't want the use of it and can't find a way to remove it from My Account, ring 03451 720088 during the day or use Chat to get it removed.

Probably have to use your mobile to ring for now....!

It's worth reporting to Chat, as they are open till 9pm, that the phone line is not working.

Forum staff will be back on here from c 7am and will need you to be at home while they run checks on your line.

Re: Cannot Receive or Make Calls

nambuso-TT — Tue, 16 Dec 2025 07:20:36 GMT

Hi there

@Gliwmaeden2 Thank you very much for advising.

@wgcuser Looking into your account I can see that you are a full fibre customer and please contact them using the below number so that the would be able to look into this for you.

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Alternatively, you can use the above link to live chat with them: https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Re: Cannot Receive or Make Calls

wgcuser — Tue, 16 Dec 2025 10:11:27 GMT

@nambuso-TT

@Gliwmaeden2

Thank you for your advice.

I have just tested my land-line and it seems to have been rectified overnight!

Best regards

Happy Christmas

(and a fault free 2026)

Re: Cannot Receive or Make Calls

nambuso-TT — Tue, 16 Dec 2025 10:13:44 GMT

Thank you very much for letting us know that your services are now working:)

Should you require any further assistance, please do not hesitate to let us know. Thank you for contacting TalkTalk, enjoy your day.