topic Re: “Please check line chord” in Home Phone

“Please check line chord”

Geordietraveller1 — Thu, 18 Dec 2025 12:20:18 GMT

I’m visiting my 86 year old dad and trying to fix this problem with his landline. Internet and his CareCall device are working fine. I’ve run through all the rats nest of cables and made sure everything has been unplugged and reseated properly but still getting the “please check line chord” message.

Re: “Please check line chord”

amahle-TT — Thu, 18 Dec 2025 12:47:07 GMT

Hi there @Geordietraveller1 thank you for reaching out we will look into this for you. Please confirm if the account belongs to you or your dad.

Re: “Please check line chord”

fr8ys — Thu, 18 Dec 2025 13:00:57 GMT

Hi,

This could be a phone issue.

Do you have a spare handset, or one you can borrow, that you can plug in to try the line, especially as you say the care call is working, presumably over the same line?

Re: “Please check line chord”

amahle-TT — Thu, 18 Dec 2025 13:02:05 GMT

Thank you @fr8ys

Re: “Please check line chord”

Geordietraveller1 — Thu, 18 Dec 2025 13:03:28 GMT

The account is his

Re: “Please check line chord”

amahle-TT — Thu, 18 Dec 2025 13:04:29 GMT

Thank you for confirming.

Re: “Please check line chord”

Geordietraveller1 — Thu, 18 Dec 2025 13:10:53 GMT

Hi, thanks - unfortunately not here. That was my first thought too but thought I’d ask before running out and getting a new phone for him.

Re: “Please check line chord”

amahle-TT — Thu, 18 Dec 2025 13:13:08 GMT

Noted, we are still checking under the account bear with us.

Re: “Please check line chord”

fr8ys — Thu, 18 Dec 2025 13:18:05 GMT

Does the existing phone have a detachable cord that goes into the master socket?

If so check for kinks and straighten it. If not it may be a cheaper option to try a new lead.

Or detach it and ask a neighbour if you can plug it into their line to see if it works.

Re: “Please check line chord”

amahle-TT — Thu, 18 Dec 2025 13:20:07 GMT

Thank you @fr8ys for your assistance, @Geordietraveller1 please do confirm, thanks.

Re: “Please check line chord”

Geordietraveller1 — Sat, 20 Dec 2025 13:48:19 GMT

Since his handsets were a few years old I replaced them just to be safe but I’m still not able to get a connection. No error message comes up now but no dial tone either. Calling the line from a mobile just rings out until it goes to voicemail.

Re: “Please check line chord”

fr8ys — Sat, 20 Dec 2025 14:02:53 GMT

Thanks for confirming.

Staff here are not back until Monday, so it might be worth progressing via chat or phoning so an OpenReach engineer can be booked.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

If you wish to chat online, there is a link on this page together with details of opening hours

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Re: “Please check line chord”

fr8ys — Sat, 20 Dec 2025 14:05:12 GMT

Remember to state you first recorded this as not working on Thursday.

At least they will be able to test your father's line for you.

Re: “Please check line chord”

Geordietraveller1 — Sat, 20 Dec 2025 15:20:54 GMT

Just reported it. Apparently there is a fault at the exchange and they’re sending an Openreach engineer to fix it.
Thanks so much for your help. Now I just need to persuade dad that he wanted new handsets for Xmas! 😉

All the best!

Re: “Please check line chord”

fr8ys — Sat, 20 Dec 2025 15:29:38 GMT

Hope it's fixed soon.

Merry Christmas Dad!

Re: “Please check line chord”

Philile-TT — Mon, 22 Dec 2025 07:06:00 GMT

@Geordietraveller1 thank you for the update. @fr8ys thank you for your support.

Re: “Please check line chord”

Geordietraveller1 — Mon, 22 Dec 2025 10:41:29 GMT

Still down. Hopefully he can phone his pal over Xmas. I’ll let you know.

Re: “Please check line chord”

nambuso-TT — Mon, 22 Dec 2025 10:54:25 GMT

Please do let us know @Geordietraveller1.

Re: “Please check line chord”

Geordietraveller1 — Mon, 22 Dec 2025 21:31:18 GMT

The line is working! Thanks for the advice @fr8ys

Merry Xmas!

Re: “Please check line chord”

fr8ys — Mon, 22 Dec 2025 21:41:39 GMT

Great news @Geordietraveller1 .

Thanks for letting us know.