topic Re: Digital switchover - will I not be able to use my landline phone after the end of 2025 in Home Phone

Digital switchover - will I not be able to use my landline phone after the end of 2025

Sweepy1 — Mon, 22 Dec 2025 13:42:58 GMT

Advice please

Re: Digital switchover - will I not be able to use my landline phone after the end of 2025

siphosethu-TT — Mon, 22 Dec 2025 13:47:09 GMT

Hi there @Sweepy1, please contact our loyalty team so they can advise you on how you can move forward if you wish to keep your landline services.

03451720088

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

Re: Digital switchover - will I not be able to use my landline phone after the end of 2025

fr8ys — Mon, 22 Dec 2025 13:52:53 GMT

If you wish to keep a landline, you should be able to do so at switchover.

You will need to be specific that you wish to retain your phone and phone number.

The difference will be that your phone will plug directly into your router or an adaptor that will be supplied. Your existing line that it currently plugs into will no longer work.

Hope this helps.

Re: Digital switchover - will I not be able to use my landline phone after the end of 2025

siphosethu-TT — Mon, 22 Dec 2025 14:20:55 GMT

Thank you @fr8ys, appreciate the help.