topic Re: Cannot turn off call safe in Home Phone

Cannot turn off call safe

moorlander — Sat, 03 Jan 2026 22:49:26 GMT

despite logging into my account several times over the last three weeks and clicking on the ''manage'' button to turn off call safe......IT WILL NOT TURN OFF / DEACTIVATE !!

Help please !!

Re: Cannot turn off call safe

Gliwmaeden2 — Sat, 03 Jan 2026 23:04:22 GMT

There appears to be a week's grace before it attracts a charge, @moorlander:

https://help-centre.talktalk.co.uk/Telephone/Telephone_security/How_to_use_CallSafe

However, several customers have found it difficult to remove from My Account.

Some do not even have it listed in My Account but found it mysteriously active as it still appeared to screen calls.

I would ask Chat to remove this for you during opening hours on Sunday. Forum staff can then verify that it has definitely been removed when they pick up your topic after the weekend.

Check the opening hours for Chat on this page:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

The actual Chat button was near the bottom of the page, rather than at the top, the last time I checked.

Re: Cannot turn off call safe

moorlander — Sun, 04 Jan 2026 10:59:35 GMT

i have tried to use the chat sevice - finally got through and was advsied my chat was being passed to an agent - then got this on screen and chat disconnected .....

''Hi, we're sorry it's taking longer than usual to get through to us. We know there is an issue and we're working with Open Reach to get this fixed as quickly as possible. The quickest way to check your service status is to use MyConnection at https://support.talktalk.co.uk/. Thanks for your patience.''

so can someone turn off call safe ....???????????

Re: Cannot turn off call safe

Gliwmaeden2 — Sun, 04 Jan 2026 13:13:59 GMT

Not before Monday, @moorlander.

Re: Cannot turn off call safe

Philile-TT — Mon, 05 Jan 2026 07:04:37 GMT

@moorlander please let us know if you still having the same issue.

Re: Cannot turn off call safe

moorlander — Fri, 16 Jan 2026 14:54:48 GMT

hi, despite speding TWO hours on chat !!!!!! and given assurances that call safe had been removed ------ IT IS STILL ACTIVE !!! I have tried yet again, having lost count how many times i have done this, to deativate it via the settings on my account page but it will not deactivate...Im now on chat ..having spent almost 30mins getting through to an agent only to be told my line meeds testing and then chat disconnected !!!!!!!

Re: Cannot turn off call safe

amahle-TT — Fri, 16 Jan 2026 15:34:04 GMT

Hi there @moorlander, we are sorry to hear this and we will look into it for you kindly bear with us.