topic Re: How do I report a fault on another line? in Home Phone

How do I report a fault on another line?

WRees — Sat, 10 Jan 2026 14:56:00 GMT

How do I report a fault on my housebound 88 year old mother? Is there someone who I can actually talk to please?

account number xxxxxxx

Tel number xxxxxxx

Re: How do I report a fault on another line?

Gliwmaeden2 — Sat, 10 Jan 2026 15:00:35 GMT

@WRees, first and foremost, please never post personal information details in the public thread.

I have removed your mother's details for you.

Forum staff are not available before Monday. Normally you need to be a nominated user or have POA to speak on behalf of others, for security reasons.

You will find that the same applies whilst contacting support over the phone or via Chat.

So it will be helpful if you have your mother present whenever you need to contact Talktalk, if these means of proof of ID are not set up.

Contact hours are here:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

Re: How do I report a fault on another line?

Gliwmaeden2 — Sat, 10 Jan 2026 15:10:13 GMT

Nominated user:

https://help-centre.talktalk.co.uk/Manage_account/Change_of_circumstance/Nominated_user

Power of Attorney:

https://help-centre.talktalk.co.uk/Manage_account/Change_of_circumstance/Power_of_Attorney_Authority_to_Act_Deputyship

Accessibility information:

https://help-centre.talktalk.co.uk/Manage_account/Manage_Settings_or_Preferences/TalkTalk_Accessibility

Meanwhile, on the forum, your user name should only be associated with your own service.

Complete your community forum profile details by going via your avatar; settings; Personal Information.

If you need to add your mother's information, put it in Private Notes, further down that area.

SAVE CHANGES.

Forum support staff are only on here daytime, Monday to Friday.

Re: How do I report a fault on another line?

nambuso-TT — Mon, 12 Jan 2026 07:13:22 GMT

Hi there @WRees I am very sorry to hear that your mother is experiencing issues with her services. Please confirm if the account is under your mother's name.