topic Re: 0345 call costs with Unlimited UK Calls Boost in Home Phone

0345 call costs with Unlimited UK Calls Boost

dinkydong — Fri, 09 Jan 2026 17:14:17 GMT

Why is subject not shown here? :-

https://help-centre.talktalk.co.uk/Telephone/Find_info_or_guidance_about_my_telephone/UK_call_costs

Just been charged this:-

Date	07 Jan 2026
Time	14:10
Number	03456017072
Call type	Local & National
Destination	SERVICES G21 RATE
Duration	01:40:28
Cost	£9.84

What have I missed?

Re: 0345 call costs with Unlimited UK Calls Boost

amahle-TT — Mon, 12 Jan 2026 07:26:37 GMT

Hi there @dinkydong thank you for reaching out. I will assist you with this matter as soon as I access your account.

Re: 0345 call costs with Unlimited UK Calls Boost

Thabile-TT — Mon, 12 Jan 2026 07:49:27 GMT

@dinkydong I’d like to inform you that I have reviewed your account. The charge is related to a call made on January 7, 2026, with a duration of more that 1 hour. Although you have unlimited calling, charges apply for any call exceeding 1 hour. Please remember that each call includes 60 minutes of free usage before standard charges apply. To avoid extra fees, kindly hang up and redial if your call exceeds this limit

Re: 0345 call costs with Unlimited UK Calls Boost

dinkydong — Mon, 12 Jan 2026 11:31:45 GMT

Thank you for the information. On this call did I get "each call includes 60 minutes of free usage before standard charges apply?"

Re: 0345 call costs with Unlimited UK Calls Boost

Thabile-TT — Mon, 12 Jan 2026 11:50:43 GMT

Yes, you received the first 60 minutes for free before any charges apply

Re: 0345 call costs with Unlimited UK Calls Boost

dinkydong — Mon, 12 Jan 2026 12:05:15 GMT

Thank you for the prompt response. My initial question "why is Unlimted UK calls boost tariff not promulgated?" at the link given in my initial post, has not been answered. Is it just I am having problems navigating through your website to find the details of the tariff?

Re: 0345 call costs with Unlimited UK Calls Boost

nambuso-TT — Mon, 12 Jan 2026 12:17:06 GMT

I can confirm that the link you provided above is incorrect. Please refer to the link below for more information about the UK calls boost.

https://help-centre.talktalk.co.uk/Manage_account/More_account_support/About_our_Boosts

Re: 0345 call costs with Unlimited UK Calls Boost

Gliwmaeden2 — Mon, 12 Jan 2026 13:53:42 GMT

@dinkydong, once you go over the hour, the per minute charges are 24p for normal 01, 02 and 03 landline numbers and ordinary mobiles, so it clocks up very quickly.

Re: 0345 call costs with Unlimited UK Calls Boost

nambuso-TT — Mon, 12 Jan 2026 13:55:26 GMT

Thank you very much for clarifying @Gliwmaeden2 🙂