topic Keeping my telephone number that I have had for 25 years in Home Phone

Keeping my telephone number that I have had for 25 years

7Dougie — Fri, 16 Jan 2026 16:16:26 GMT

How can I speak to someone to help me change to my old phone number?

Re: Keeping my telephone number that I have had for 25 years

Mandisa-TT — Fri, 16 Jan 2026 16:19:07 GMT

Hi @7Dougie I will be able to look into this for you and assist you with your query, just to confirm you want to port your landline number?

Re: Keeping my telephone number that I have had for 25 years

7Dougie — Sat, 17 Jan 2026 21:48:47 GMT

Yes, please

Re: Keeping my telephone number that I have had for 25 years

Gliwmaeden2 — Sun, 18 Jan 2026 08:09:37 GMT

Staff will follow up on Monday, during the day, @7Dougie.

Have you already moved to Talktalk?

Did you ask to keep your landline phone number at the time?

It may be difficult to retrieve the number if too much time has elapsed.

Add details of the number in Private Notes in Personal Information. Don't display the information in this public thread, but go via your avatar; settings. Add your Talktalk account number etc. SAVE CHANGES.

Only you and staff have access to your community forum profile details in there.

Re: Keeping my telephone number that I have had for 25 years

nambuso-TT — Mon, 19 Jan 2026 07:05:26 GMT

Hi there @Gliwmaeden2 thanks for advising

@7Dougie , could you please respond to the question posed by @Gliwmaeden2