topic Re: Phone not recieving incoming calls in Home Phone

Phone not recieving incoming calls

Telephone11 — Sun, 25 Jan 2026 17:41:29 GMT

First phone was ok at 10am,then line went off during my call.

Reported this online.

Now its letting me call out but not letting any incoming calls come through?

Re: Phone not recieving incoming calls

ferguson — Sun, 25 Jan 2026 18:06:09 GMT

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond when they are back online tomorrow.

Re: Phone not recieving incoming calls

Thabile-TT — Mon, 26 Jan 2026 07:08:48 GMT

Hi there @ferguson thanks for support. @Telephone11 I am sorry that you are experiencing this issue with the phone, I will look into this for you.

Re: Phone not recieving incoming calls

Thabile-TT — Mon, 26 Jan 2026 07:17:47 GMT

@Telephone11 could you kindly confirm if you are messaging us from home.

Re: Phone not recieving incoming calls

Telephone11 — Mon, 26 Jan 2026 10:12:30 GMT

messaging from home

Re: Phone not recieving incoming calls

Telephone11 — Mon, 26 Jan 2026 10:13:29 GMT

yes messaging from home.

I have outgoing phone line and internet,no incoming calls

Re: Phone not recieving incoming calls

Telephone11 — Mon, 26 Jan 2026 10:17:54 GMT

Chat to us
Our digital assistant, will answer your questions or put you in touch with the right person to help.
Mon to Fri: 08:00 - 21:00, Sat: 08:00 - 19:00, Sun: 09:00 - 19:00

This page won't connect just says loading and going around

This wont connect either-when I press contact team

Chat to a member of our team

Updated: 15:49 on 25/01/2026

We’ve found an issue that is effecting your connection.

We’ll need to chat with you to resolve this issue. Please click the ‘contact our team’ button to speak to our team

You may be asked to download the Wi-Fi Assist app which will help our agent to work with you to diagnose any issues in your home, downloading this now could save you time during the chat. Learn more about the app.

Contact our team

We’ve opened a case

Updated: 15:44 on 25/01/2026

We’ve opened a repair case to investigate any potential issue with your connection.

We’re looking into it and should have an update in the next 5 minutes.

Come back to this timeline to see all future updates on your case.

Maybe a talktalk fault?

Re: Phone not recieving incoming calls

Telephone11 — Mon, 26 Jan 2026 10:19:21 GMT

Also unable to connect on link sent to my mobile?

Re: Phone not recieving incoming calls

Thabile-TT — Mon, 26 Jan 2026 10:22:34 GMT

@Telephone11 Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

Re: Phone not recieving incoming calls

Telephone11 — Mon, 26 Jan 2026 10:32:43 GMT

No,but I am a lifeline for elderly parent

Re: Phone not recieving incoming calls

Telephone11 — Mon, 26 Jan 2026 10:33:41 GMT

Been trying to source a no.to phone to get sorted but cant find?

Re: Phone not recieving incoming calls

Telephone11 — Mon, 26 Jan 2026 10:34:49 GMT

Have to go off now,will check back on here when I get time

Re: Phone not recieving incoming calls

Thabile-TT — Mon, 26 Jan 2026 10:41:12 GMT

@Telephone11 that is understandable just to confirm are you residing in the same house with the elderly parent you referred to?

Re: Phone not recieving incoming calls

Thabile-TT — Mon, 26 Jan 2026 10:51:21 GMT

You mentioned you wanted a number to phone. If you would like to also speak to us via phone, please note the technical support team contact details are :

contact number - 0345 172 0088

Voice - Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed
Chat - Mon - Friday 8am - 9pm ; Saturday 8am - 7pm ; Sunday - 9am - 7pm
In App - Mon - Sunday: 9am - 6pm

Re: Phone not recieving incoming calls

Telephone11 — Mon, 26 Jan 2026 19:41:16 GMT

No but this is the number my father (92) uses to contact me.He doesn't use a mobile.

Also my elderley mother( who is recently widdowed and in poor health(at Present)uses this number to contact me in emergencies.

Re: Phone not recieving incoming calls

Telephone11 — Mon, 26 Jan 2026 20:14:10 GMT

Thankyou

Re: Phone not recieving incoming calls

Mandisa-TT — Tue, 27 Jan 2026 07:02:00 GMT

Thank you for the information.

Re: Phone not recieving incoming calls

Mandisa-TT — Tue, 27 Jan 2026 07:23:43 GMT

Hi @Telephone11,

Thank you for sharing that information about your father and mother — I completely understand how important it is for you to be able to reached, especially in emergencies. To help me run accurate checks on your line, could you please confirm if you are currently at home? Once I have that confirmation, I’ll start with the testing from our side.

Re: Phone not recieving incoming calls

Telephone11 — Tue, 27 Jan 2026 09:18:18 GMT

yes im at home,until 10am this morning

Re: Phone not recieving incoming calls

amahle-TT — Tue, 27 Jan 2026 09:19:09 GMT

Thank you for confirming.