topic Re: No Incoming or Outgoing Calls on Landline in Home Phone

No Incoming or Outgoing Calls on Landline

Vonney1 — Tue, 27 Jan 2026 12:25:31 GMT

Hi,

I have no dial tone, just background static on my landline. I can’t make or receive calls. If I do call my phone from my mobile I get message saying I’m on the phone and then sent to voicemail.

I’ve tried the phone in the main socket and same thing happens!! It’s sort of like when someone calls you and doesn’t end the call at their end!!

I’ve run a line test and this has come back saying everything is ok??? My Wi-Fi router is working perfectly though, which uses same wiring in the house and the same main socket I used for testing. It feels like there’s some sort of issue at the exchange.

Re: No Incoming or Outgoing Calls on Landline

Mandisa-TT — Tue, 27 Jan 2026 13:01:23 GMT

Hi @Vonney1 I'm sorry to hear this, I will be able to assist you with your query, just to confirm you are at home to run further checks.

Re: No Incoming or Outgoing Calls on Landline

Vonney1 — Tue, 27 Jan 2026 13:07:45 GMT

Hi @Mandisa-TT

Yes, I’m at home

Re: No Incoming or Outgoing Calls on Landline

Mandisa-TT — Tue, 27 Jan 2026 13:09:19 GMT

Perfect! Just to confirm your broadband is not giving you any issue right now and it is only your landline.

Re: No Incoming or Outgoing Calls on Landline

Vonney1 — Tue, 27 Jan 2026 13:10:17 GMT

Broadband is working perfectly, it’s just the landline that’s at fault

Re: No Incoming or Outgoing Calls on Landline

Mandisa-TT — Tue, 27 Jan 2026 13:13:59 GMT

Thank you for confirming.

Re: No Incoming or Outgoing Calls on Landline

Mandisa-TT — Tue, 27 Jan 2026 13:14:48 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: No Incoming or Outgoing Calls on Landline

Vonney1 — Tue, 27 Jan 2026 13:29:44 GMT

@Mandisa-TT

No I don’t

Re: No Incoming or Outgoing Calls on Landline

Mandisa-TT — Tue, 27 Jan 2026 13:30:56 GMT

Thank you, Will you (and anyone who lives with you) be able to contact emergency services while your services remain impacted?

Re: No Incoming or Outgoing Calls on Landline

Vonney1 — Tue, 27 Jan 2026 13:31:39 GMT

Yes

Re: No Incoming or Outgoing Calls on Landline

Mandisa-TT — Tue, 27 Jan 2026 13:33:31 GMT

Thank you for the information, A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 8 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

Re: No Incoming or Outgoing Calls on Landline

Mandisa-TT — Tue, 27 Jan 2026 13:45:16 GMT

Hi @Vonney1 At the moment is your phone currently connected to the master socket?
✔ Yes
✘ No

Re: No Incoming or Outgoing Calls on Landline

Vonney1 — Tue, 27 Jan 2026 14:27:36 GMT

Re: No Incoming or Outgoing Calls on Landline

Mandisa-TT — Tue, 27 Jan 2026 14:32:34 GMT

Please check and make sure that your telephone is correctly connected to the master socket.

Re: No Incoming or Outgoing Calls on Landline

Vonney1 — Tue, 27 Jan 2026 16:20:08 GMT

Ok, all done

Re: No Incoming or Outgoing Calls on Landline

Mandisa-TT — Tue, 27 Jan 2026 16:20:47 GMT

Thank you.

Re: No Incoming or Outgoing Calls on Landline

Mandisa-TT — Tue, 27 Jan 2026 16:21:57 GMT

@Vonney1 Please try to use your telephone and confirm if the phone service is working okay.

Is the phone service now working?

Re: No Incoming or Outgoing Calls on Landline

Vonney1 — Tue, 27 Jan 2026 16:23:21 GMT

@Mandisa-TT

Still not working

Re: No Incoming or Outgoing Calls on Landline

Mandisa-TT — Tue, 27 Jan 2026 16:24:14 GMT

@Vonney1 Which type of telephone do you currently have connected?

Corded
Cordless

Re: No Incoming or Outgoing Calls on Landline

Vonney1 — Tue, 27 Jan 2026 16:38:49 GMT

@Mandisa-TT

It is cordless

i think I may have an old corded phone somewhere, I’ll dig it out and test the line with that. But it may be a while before I can do that