topic Re: Loss of Landline and reduced speed broadband in Home Phone

Loss of Landline and reduced speed broadband

micasa — Wed, 28 Jan 2026 13:05:03 GMT

A case was opened on 22/01/2026 and I also received a text from openreach saying it was being looked into. As the fault is still there and I have received no further communication, I rang support on the26/01/2026 and was told that it would fixed by end of day on the 27/01/2026. Now on the 28th it has not been fixed. This is very frustrating, what do i do now to get this sorted?

Re: Loss of Landline and reduced speed broadband

amahle-TT — Wed, 28 Jan 2026 13:06:36 GMT

Hi there @micasa, we are sorry to hear that, and we will look into it for you, thanks.

Re: Loss of Landline and reduced speed broadband

amahle-TT — Wed, 28 Jan 2026 13:18:44 GMT

Apologies for the delay and Inconvenience caused as I have checked the fault from my end and as per the latest update the job is scheduled for 29-Jan 08:21 however this is not guaranteed and could be subject to change, so I would request you to Kindly review the tracker on 30/01/26 for any further updates.

I have checked the fault, and the main for location identified is the local network. Therefore, the engineer will carry out the work externally.

Re: Loss of Landline and reduced speed broadband

micasa — Tue, 03 Feb 2026 12:21:44 GMT

Openreach engineer visited the premises on Fri30 Dec, confirmed that the problem is external caused by cables in water.

He said it would be sorted very quickly - 2 days on still not fixed.

This means that I have had no landline and a greatly reduced broadband speed since 22 Jan 2026 a total of 12 days.

The talktalk fault tracker is useless as there have been no entries since the day the fault was reported.

Please, please can we get this sorted!!

Re: Loss of Landline and reduced speed broadband

mandisa1-TT — Tue, 03 Feb 2026 12:33:38 GMT

Hi there @micasa We apologize for the inconvenience caused to you, I will contact Openreach and get the latest update to the fault.

Re: Loss of Landline and reduced speed broadband

siphosethu-TT — Tue, 03 Feb 2026 14:30:20 GMT

Hi there @micasa, I've just went in contact with Openreach, and it looks like the job is scheduled for the 04/02/2026 however depending on the workstack of the engineers, I would advise you get back to us on the 05/02/2026 for further updates.

Re: Loss of Landline and reduced speed broadband

siphosethu-TT — Tue, 03 Feb 2026 14:31:40 GMT

Is there anything else I can do for you?