topic Re: Callsafe in Home Phone

Callsafe

ttuser316 — Thu, 05 Feb 2026 08:52:49 GMT

I've clicked the 'switch callsafe on' button in my account and got the green message saying it is active but it is still showing as off?

sorry forgot to say still showing as off after a lot more than several minutes.

Re: Callsafe

Philile-TT — Thu, 05 Feb 2026 09:05:08 GMT

@ttuser316 I will check if it is showing as off on our end.

Re: Callsafe

ttuser316 — Thu, 05 Feb 2026 09:05:42 GMT

Thanks

Re: Callsafe

Philile-TT — Thu, 05 Feb 2026 09:06:51 GMT

Please bear with me I will give an update shortly.

Re: Callsafe

Philile-TT — Thu, 05 Feb 2026 09:18:15 GMT

@ttuser316 thank you for your kind patience. Yes, CallSafe is showing as off on the system, I can see that you attempted to subscribe back more than once can I ask that you please allow 24 hours. If it is still not showing on your account, we will try to activate it on our end in the next 24 hours.

Re: Callsafe

ttuser316 — Thu, 05 Feb 2026 09:19:49 GMT

Ok I'll wait 24hrs, thanks for the help.

Re: Callsafe

Philile-TT — Thu, 05 Feb 2026 09:20:41 GMT

You are most welcome. Enjoy the rest of your day.

Re: Callsafe

ttuser316 — Thu, 05 Feb 2026 15:42:54 GMT

Callsafe is saying it is on now however, when I click on either Blocked or Approved tabs I can not add or delete anything?, all i get is this: "

Oops!

Let's get you back on course...

Sorry, we're unable to find the page you're looking for."

Re: Callsafe

nambuso-TT — Thu, 05 Feb 2026 15:58:23 GMT

Please refresh the page and confirm what happens.

Re: Callsafe

ttuser316 — Thu, 05 Feb 2026 16:00:57 GMT

I get the same message, can't add or delete anything.

Re: Callsafe

ttuser316 — Thu, 05 Feb 2026 16:02:38 GMT

Also it has all withheld numbers in the Approved tab, they should be in the Blocked tab but I can't change anything.

Re: Callsafe

nambuso-TT — Thu, 05 Feb 2026 16:06:57 GMT

I'm sorry to hear that, could you please try a different browser or a different device. Thanks

Re: Callsafe

ttuser316 — Thu, 05 Feb 2026 16:15:12 GMT

Just tried a different browser and same result, I can't change anything in Blocked or Approved tabs making it totally useless.

Re: Callsafe

nambuso-TT — Thu, 05 Feb 2026 16:19:13 GMT

Okay did you clear cache and cookies on your current browser.

Re: Callsafe

ttuser316 — Fri, 06 Feb 2026 07:39:19 GMT

Yes and it didn't help, one more thing, I added Anonymous Caller Reject and tested it out this morning from my mobile, I phoned house phone with number with held and it still rang so that doesn't work either, but now I can't remove Anonymous Caller Reject because the box is greyed out on the add ons page so I can't untick it!??

Re: Callsafe

nambuso-TT — Fri, 06 Feb 2026 07:47:51 GMT

I am very sorry to hear this, would you like me to remove this boost for you on my end?

Re: Callsafe

ttuser316 — Fri, 06 Feb 2026 07:49:08 GMT

yes please remove Anonymous Caller Reject

Re: Callsafe

nambuso-TT — Fri, 06 Feb 2026 07:53:30 GMT

No problem, I have removed the anonymous caller reject on your account, it should be fully removed in the next 24 hours.

Re: Callsafe

ttuser316 — Fri, 06 Feb 2026 07:58:09 GMT

Thanks

Re: Callsafe

nambuso-TT — Fri, 06 Feb 2026 08:00:50 GMT

No worries:)