topic Re: Landline problem in Home Phone

Landline problem

Hev-48 — Tue, 17 Feb 2026 10:19:59 GMT

Good morning, my landline has developed a problem, it has a lot of background noise and is difficult to hear someone talking, they also can't hear me very well as voices fade in and out. Could someone please run some checks on my line to see what the problem is. Thank you.

Re: Landline problem

nambuso-TT — Tue, 17 Feb 2026 10:25:43 GMT

Hi there @Hev-48. I am very sorry to hear this, I will look into this for you.

Re: Landline problem

Hev-48 — Tue, 17 Feb 2026 10:31:45 GMT

Thank you @nambuso-TT

Re: Landline problem

Thabile-TT — Tue, 17 Feb 2026 10:32:20 GMT

Hi @Hev-48 Could you please confirm if you are currently at home where your Talk services are set up? Once I have that information, we will be able to run some checks to resolve the issue. Thank you.

Re: Landline problem

Hev-48 — Tue, 17 Feb 2026 10:36:22 GMT

Hi @Thabile-TT Yes i am at home.

Re: Landline problem

Thabile-TT — Tue, 17 Feb 2026 10:39:08 GMT

Thank you very much for confirming. Just confirm, do you have any active monitoring for life threatening health reasons which is solely dependent upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Landline problem

Hev-48 — Tue, 17 Feb 2026 10:43:55 GMT

No, i don't currently have any of those.

Re: Landline problem

Thabile-TT — Tue, 17 Feb 2026 10:45:20 GMT

Thank you very much for letting me know. Will you or anyone who lives with you be able to contact emergency services while services remain impacted?

Re: Landline problem

Hev-48 — Tue, 17 Feb 2026 10:46:23 GMT

Yes

Re: Landline problem

Thabile-TT — Tue, 17 Feb 2026 10:47:16 GMT

Perfect! Are you having any issues with your internet/broadband?

Re: Landline problem

Hev-48 — Tue, 17 Feb 2026 10:51:39 GMT

Mostly it's the landline problem, though sometimes i have restart the router I've had it a long time, it's a HG633 i don't think the firmware is up to date.

Re: Landline problem

Thabile-TT — Tue, 17 Feb 2026 10:53:17 GMT

Okay so you can confirm that you do experience issues with your internet?

Re: Landline problem

Hev-48 — Tue, 17 Feb 2026 10:55:30 GMT

Sometimes, yes.

Re: Landline problem

Thabile-TT — Tue, 17 Feb 2026 11:00:17 GMT

Currently are you experiencing the issue with your internet?

Re: Landline problem

Hev-48 — Tue, 17 Feb 2026 11:02:05 GMT

No, it's the landline that's the problem right now.

Re: Landline problem

Thabile-TT — Tue, 17 Feb 2026 11:04:29 GMT

Please describe what you can hear when you try to use the phone?

- Silence

- Noise on the line

- Intermittent Dial Tone

- Consistent Engaged Tone

Out of the 4 options above, you can confirm that you are experiencing noise on the line.

Re: Landline problem

Hev-48 — Tue, 17 Feb 2026 11:08:16 GMT

Yes, noise on the line. The noise occurs when talking to someone.

Re: Landline problem

Thabile-TT — Tue, 17 Feb 2026 11:08:49 GMT

Alright, Is the issue happening right now?

Re: Landline problem

Hev-48 — Tue, 17 Feb 2026 11:11:16 GMT

Yes, it's happening now.

Re: Landline problem

Thabile-TT — Tue, 17 Feb 2026 11:14:23 GMT

Are you able to make or receive calls?