topic Noisy landline reported in Home Phone

Noisy landline reported

pbrown48 — Tue, 24 Feb 2026 18:14:58 GMT

I reported a fault because the landline telephone is crackling and hissing. You acknowledged that there is a fault and gave me a reference number REP-16497896 then asked me to contact you at support.talktalk.co.uk/ to chat with a member of your team. It tells me to click the ‘contact our team’ button but nothing happens when I do that, it does not go anywhere.

Can you please advise me what you want to know from me?

Thank you.

Re: Noisy landline reported

ferguson — Tue, 24 Feb 2026 19:11:05 GMT

Try the "chat now" button here. If yuu don't see one, please make sure that pop ups and redirects are enabled on your browser.The phone lines shut at 7:00pm.

Re: Noisy landline reported

Philile-TT — Wed, 25 Feb 2026 07:02:49 GMT

@ferguson thank you for the support. @pbrown48 please advise if you still experiencing this issue.

Re: Noisy landline reported

pbrown48 — Wed, 25 Feb 2026 07:45:19 GMT

Thank you for asking.

So far this morning it appears to be clear but the latest fault status only says it is in progress:

An engineer is on the way to the exchange

Updated: 20:57 on 24/02/2026

There is an issue with the line providing your connection. An engineer is on their way.

They will not need to come into your home.

So I shall check a few more times today before confirming that the fault has been cleared.

Re: Noisy landline reported

Philile-TT — Wed, 25 Feb 2026 07:46:08 GMT

@pbrown48 thank you please keep us updated.

Re: Noisy landline reported

pbrown48 — Wed, 25 Feb 2026 18:14:25 GMT

The engineer has moved my service to a different line, which seems to have cured the problem. If there is any recurrence in the near future I shall let you know.

Re: Noisy landline reported

ferguson — Wed, 25 Feb 2026 18:17:28 GMT

That sounds like good news, thanks for letting us know. 🙂

Re: Noisy landline reported

Philile-TT — Thu, 26 Feb 2026 07:01:16 GMT

@pbrown48 thank you for the update.