topic Callsafe in Home Phone

Callsafe

brock — Mon, 02 Mar 2026 10:09:52 GMT

When I try to edit Callsafe entries on the approved list, I'm taken to an error page. This has been going on for some time.

Re: Callsafe

nambuso-TT — Mon, 02 Mar 2026 10:23:42 GMT

Hi there @brock. I am very sorry to hear this. Please confirm what error message you are getting.

Re: Callsafe

brock — Mon, 02 Mar 2026 10:34:45 GMT

The message states 'sorry we're not able to find the page you're looking for'.

Re: Callsafe

nambuso-TT — Mon, 02 Mar 2026 10:36:36 GMT

Okay thank you very much for letting me know.

Please clear your cookies and cache on your bowser or use a different browser.

Re: Callsafe

brock — Mon, 02 Mar 2026 11:06:06 GMT

I've cleared cookies and tried a different browser, but there's no difference.

Re: Callsafe

nambuso-TT — Mon, 02 Mar 2026 11:08:38 GMT

Have you tried using a different device?

Re: Callsafe

brock — Mon, 02 Mar 2026 11:54:50 GMT

Yes, I've tried different devices.

Re: Callsafe

Philile-TT — Mon, 02 Mar 2026 12:17:41 GMT

Thank you, we will look into this for you.

Re: Callsafe

Philile-TT — Mon, 02 Mar 2026 12:57:02 GMT

@brock Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Callsafe

brock — Mon, 02 Mar 2026 13:55:05 GMT

I'm not using any of these devices.

Re: Callsafe

Philile-TT — Mon, 02 Mar 2026 14:10:41 GMT

@brock I am running a diagnostics test.

Re: Callsafe

Philile-TT — Mon, 02 Mar 2026 14:20:17 GMT

@brock I can see there is a mismatch with the calling feature on your account. I have re-synced the service that can take upto an hour to complete.

I will pause the case for the meantime and if you can retest your service within 2-3 hours.

If the service is still failing, I will send you an email with further details of how to get back in touch with us.

Re: Callsafe

Philile-TT — Mon, 02 Mar 2026 14:20:33 GMT

@brock Do you want to receive email about Using Calling Features ?

Re: Callsafe

brock — Mon, 02 Mar 2026 15:32:33 GMT

Yes, I like to receive an email on calling features.

Re: Callsafe

Thabile-TT — Mon, 02 Mar 2026 15:49:44 GMT

Thanks for confirming. In order to send you an email about Using Calling Features I will need your email address. Can you please provide this?

Yes, provide an email

No Email available

Re: Callsafe

brock — Mon, 02 Mar 2026 15:59:54 GMT

My email address is xxxxxxxxxxx

Re: Callsafe

Thabile-TT — Mon, 02 Mar 2026 16:00:42 GMT

@brock I have removed the email address for security reasons please kindly send it in a private message.

Re: Callsafe

brock — Mon, 02 Mar 2026 16:47:22 GMT

How do I send you a private message.

Re: Callsafe

ferguson — Mon, 02 Mar 2026 17:29:57 GMT

Click here.

Re: Callsafe

Thabile-TT — Tue, 03 Mar 2026 07:03:56 GMT

Hi there @ferguson thanks for the support. @brock We will be able to further assist you once we receive the required information to continue with running the diagnostic checks.