topic Re: No Dial Tone Dial in Home Phone

No Dial Tone Dial

elmsg — Sun, 08 Mar 2026 16:54:24 GMT

My phone hasn't worked for some time now. I have run a line test which suggests that there is no fault.

I've tried a different phone - no change.

I tried the master socket - no change.

All I get on the phone display is check the line cord.

I recently had a fault with my broadband and the engineer that fixed it suggested that the fault may be at the exchange.

It really needs an engineer to check my line at the exchange

Re: No Dial Tone Dial

ferguson — Sun, 08 Mar 2026 17:34:49 GMT

Have you contacted customer services directly? Otherwise, the support team here should pick this up when they are back online tomorrow.

Re: No Dial Tone Dial

elmsg — Mon, 09 Mar 2026 05:56:14 GMT

Hi, ferguson , to answer your question no I haven't. I've tried online chat but just went round in circles because line tests show everything is fine. Even my broadband is working well.

Re: No Dial Tone Dial

Mandisa-TT — Mon, 09 Mar 2026 07:10:29 GMT

Hi @elmsg I will be able to look into your query, please confirm if you are at home.

Re: No Dial Tone Dial

elmsg — Mon, 09 Mar 2026 08:16:37 GMT

Yes am home

Re: No Dial Tone Dial

Mandisa-TT — Mon, 09 Mar 2026 08:18:32 GMT

Great! Just to confirm you are still experiencing the same issue with your landline.

Re: No Dial Tone Dial

elmsg — Mon, 09 Mar 2026 08:21:33 GMT

Yep still not working

Re: No Dial Tone Dial

Mandisa-TT — Mon, 09 Mar 2026 08:23:13 GMT

Please confirm if your broadband is working fine?

Re: No Dial Tone Dial

elmsg — Mon, 09 Mar 2026 08:24:25 GMT

Yes Broadband is working great

Re: No Dial Tone Dial

Mandisa-TT — Mon, 09 Mar 2026 08:29:15 GMT

Thank you for confirming, you have mentioned that you have no dial tone, please confirm if you are able to receive calls. Or you are unable to receive calls or make calls.

Re: No Dial Tone Dial

elmsg — Mon, 09 Mar 2026 08:32:01 GMT

Not able to make or receive calls, telephone display says 'please check line cord'. I have have tried a different phone and the test socket. No difference.

Re: No Dial Tone Dial

Mandisa-TT — Mon, 09 Mar 2026 08:33:15 GMT

Thank you, I will run checks on my end, Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: No Dial Tone Dial

elmsg — Mon, 09 Mar 2026 08:34:37 GMT

no monitoring

Re: No Dial Tone Dial

Mandisa-TT — Mon, 09 Mar 2026 08:35:07 GMT

Thank you, Will you(and anyone who lives with you) be able to contact emergency services while your services remain impacted?

Re: No Dial Tone Dial

elmsg — Mon, 09 Mar 2026 08:38:30 GMT

yes - have mobiles

Re: No Dial Tone Dial

Mandisa-TT — Mon, 09 Mar 2026 08:39:08 GMT

Thank you so much for confirming, A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 8 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

Re: No Dial Tone Dial

Mandisa-TT — Mon, 09 Mar 2026 08:42:32 GMT

Can you confirm whether your telephone is correctly connected to the master socket?
Yes – It’s connected correctly
No – I haven’t checked

Re: No Dial Tone Dial

elmsg — Mon, 09 Mar 2026 08:44:27 GMT

I recently had an Openreach engineer fix my broadband and asked him about the phone. He said that the problem may be at the exchange and wasn't something he could do. It is a Talktalk problem

Re: No Dial Tone Dial

Mandisa-TT — Mon, 09 Mar 2026 08:46:54 GMT

We will need to run checks to be able to diagnose the issue. Can you confirm whether your telephone is correctly connected to the master socket?
Yes – It’s connected correctly
No – I haven’t checked

Re: No Dial Tone Dial

elmsg — Mon, 09 Mar 2026 08:49:01 GMT

yes