topic Re: TeamViewer and HomeSafe in Security

TeamViewer and HomeSafe

daffy_uk — Wed, 01 Nov 2023 14:16:54 GMT

After being switched over to full fibre, I can no longer use TeamViewer, despite all the settings in HomeSafe being switched off. They won't even switch back on, as has been suggested in some posts, to permit allowed sites to be set up. It shouldn't be this painful.

Re: TeamViewer and HomeSafe

Ady-TalkTalk — Thu, 02 Nov 2023 08:53:29 GMT

Hi daffy_uk, have you turned scam protection off? If you have turn it on and off again and retry for me.

Ady

Re: TeamViewer and HomeSafe

daffy_uk — Thu, 02 Nov 2023 09:58:19 GMT

Hi Ady, everything is turned off, but it won't let me switch it back on. It just reverts to 'Off'.

Re: TeamViewer and HomeSafe

Ady-TalkTalk — Fri, 03 Nov 2023 08:18:46 GMT

Hi daffy_uk, I've sent you a personal message to get further information.

Ady

Re: TeamViewer and HomeSafe

daffy_uk — Tue, 07 Nov 2023 13:14:29 GMT

Hi Ady, I've followed the link and filled in the fields, but not heard anything yet. It's been a week now without TeamViewer, for which I have a coprporate licence and not being able to remote into our other offices is becomming a thorn in the side. I really need a solution to this.
Thanks,
David

Re: TeamViewer and HomeSafe

Ady-TalkTalk — Wed, 08 Nov 2023 07:19:44 GMT

Thanks for confirming the security information. I've turned off scam protection for you as requested.

Ady

Re: TeamViewer and HomeSafe

daffy_uk — Wed, 08 Nov 2023 16:58:45 GMT

That's brilliant - thanks Ady. That's such a relief.

Re: TeamViewer and HomeSafe

Ady-TalkTalk — Thu, 09 Nov 2023 10:46:24 GMT

You're welcome.

Ady