topic Re: Supersafe errors and unable to log in in Security

Supersafe errors and unable to log in

bottlepaul — Thu, 02 Nov 2023 11:37:53 GMT

For the past couple of months Supersafe has been renewing every day and expiring after about 10 minutes

I've removed Supersafe and was going to reload it. I cannot log into Supersafe. The Supersafe login was created originally with an old talktalk.net mail account. Talktalk have deleted this account, so I cannot reset the password. Cancelling Supersafe boast and re-subscribing failed to get a welcome email from F-Secure

Numerous online chats and phone chats have failed to come up with a solution. How do I get an email from F-Secure to create a new login

Re: Supersafe errors and unable to log in

Ady-TalkTalk — Fri, 03 Nov 2023 08:28:14 GMT

Hi bottlepaul, I've sent you a personal message to obtain more information.

Ady

Re: Supersafe errors and unable to log in

bottlepaul — Mon, 06 Nov 2023 14:55:39 GMT

Hi Ady, any resolution to this problem?

Re: Supersafe errors and unable to log in

Ady-TalkTalk — Tue, 07 Nov 2023 07:14:33 GMT

Hi bottlepaul, unfortunately the information provided doesn't match what's held on our systems. I've resent the request it might be best if you follow the create telephone enquiry password link.

Ady

Re: Supersafe errors and unable to log in

bottlepaul — Tue, 07 Nov 2023 08:32:43 GMT

Hi Ady, just trying to get this straight in my head. The problem is caused by have two different logins for myaccount and supersafe boast. I had to create another login id to post on this board, and now you want me to create another account so I can answer your message. It sounds like a recipe for disaster to me. Can you tell me which of the accounts I'm supposed to be answering security questions on?

Re: Supersafe errors and unable to log in

Ady-TalkTalk — Thu, 09 Nov 2023 07:13:17 GMT

You only have 1 paid for account with TalkTalk the one we bill you for. When you log into MyAccount its that account number you see that we need and its that that you be creating a telephone enquiry password for if you followed the link I sent you.

Ady