topic Re: Security settings not loading in Security

Security settings not loading

RetroDan — Mon, 08 Jan 2024 15:26:27 GMT

Hello, my internet was turning off every Sunday at midnight which caused much confusion (!) but I’ve found out that it’s to do with the homework time security settings - unfortunately when I log in to my account, the security page comes up with a technical error. I’ve tried this on 3 browsers, cleared cache etc but still can’t access my settings. Would it be possible to have this feature switched off for me at all?

many thanks in advance!

Re: Security settings not loading

Arne-TalkTalk — Tue, 09 Jan 2024 11:47:50 GMT

Hi RetroDan

Homework time is showing as off now,

Can you try again to get into My Account.

Re: Security settings not loading

RetroDan — Tue, 09 Jan 2024 16:50:58 GMT

Hi Arne, that’s worked and I can now get in to my security settings, thanks so much!

Re: Security settings not loading

Arne-TalkTalk — Wed, 10 Jan 2024 09:49:27 GMT

Happy to help.