topic Re: Supersafe has lost functionality - content filtering etc in Security

Supersafe has lost functionality - content filtering etc

DaveB1361 — Sun, 31 Dec 2023 21:24:52 GMT

Background:

I've been a TalkTalk for what seems like forever - I'm still using my original pipex email.

So I've had Supersafe for a good number of years and have over time installed licences on a number of devices including mobile phones. Unless I've lost my mind - when I first had it it had controls similar to Homesafe and basically when I added a new mobile device (all android) I just left all the devices with web-filtering enabled - I don't think I even checked them.

I just bought a new mobile phone (for the wife) and I thought to release the licences of older devices before installing.

The page giving the options for Virus, Security, etc no longer has any reference to - which I thought used to be under people & devices - content/homework time/web filtering etc.
When did it get "updated" to remove these features?
I'm guessing it was a follow on from the introduction of Homesafe on the broadband/router.
Thanks for any info (and I've installed a free virus/malware product on her new phone).

Re: Supersafe has lost functionality - content filtering etc

Ady-TalkTalk — Mon, 01 Jan 2024 12:58:24 GMT

Hi DaveB1361, you can log in here to manage your devices.

Ady

Re: Supersafe has lost functionality - content filtering etc

DaveB1361 — Mon, 01 Jan 2024 17:29:39 GMT

Thanks Andy,
All that page shows me is the devices and when I select one I'm offered the option Add a device. If I select a device I am offered the option to release the device, or at the bottom of the screen, "Settings" which just allows me to rename the device.

Within the app on a device there are plenty of security options - but the password protected 'parental controls' section (now Family Rules) is not there. That's why I am questioning what's happened to it - is it something I've done/not done?

Additional info - the subscription is showing as being originally installed in 2017 on a Win 8 PC, which is still in use but not the primary PC - this is showing as the subscription owner with more devices associated with it (all Android), then an additional user which is now the primary Win 10 PC. I'm using the original PC to try and sort this out.

Re: Supersafe has lost functionality - content filtering etc

Ady-TalkTalk — Wed, 10 Jan 2024 12:05:55 GMT

If you're stillhaving problems I would suggest uninstalling the app using the Fsecure Removal Tool. If anything will cure it a good old remove and reinstall should be the fix.

Ady