topic Re: How to change account email address if not currently connected to TalkTalk broadband in Security

How to change account email address if not currently connected to TalkTalk broadband

MISHFIN — Fri, 19 Jan 2024 09:22:38 GMT

I live outside of UK (in Australia) for some of the year and check my TalkTalk account from there.

I have a new email address but am unable to change it in the "My Account" section as I am not in UK and therefore not connected to the TalkTalk broadband.

I am also unable to connect to the TalkTalk Chat (which I was able to access in past years) - and there is no other way I can contact TalkTalk that I can see.

Any suggestion?

Re: How to change account email address if not currently connected to TalkTalk broadband

Arne-TalkTalk — Fri, 19 Jan 2024 10:06:03 GMT

Hi MISHFIN

Have you tried using a VPN, other customers have found that solves the problem.

Re: How to change account email address if not currently connected to TalkTalk broadband

Gondola — Fri, 19 Jan 2024 11:53:26 GMT

As Arne says, use a VPN host server that's in the UK and you should be able to access the TalkTalk customer MyAccount and LiveChat.

A customer will not be able to carry out a password change or email address change when not connected to the TalkTalk network.