topic Re: Passport Manager in Security

Passport Manager

Gerro — Sun, 21 Jan 2024 19:06:54 GMT

Hi,
I have recently got a new tablet. I've tried to get the Talktalk Password Manager to work but I just get the following message. Any help will be appreciated

Re: Passport Manager

Ady-TalkTalk — Tue, 23 Jan 2024 08:13:10 GMT

Hi Gerro, have you tried removing and readding the software?

Ady

Re: Passport Manager

Gerro — Tue, 23 Jan 2024 08:45:13 GMT

Thanks Ady. I've tried many times. Works OK on my other devices.

Re: Passport Manager

Ady-TalkTalk — Wed, 24 Jan 2024 11:47:47 GMT

What's different about your new tablet? Is it Android/Apple? Does it have anti virus preinstalled?

Ady

Re: Passport Manager

Gerro — Wed, 24 Jan 2024 11:56:54 GMT

Hi Ady, Thanks for keeping in touch re: this issue. The tablet is a Samsung A9, therefore Android. It does come with a pre-installed McAffee anti-virus. I have tried turning it off but had no success in installing Talktalk Password manager. I'll give it another go later today and let you know.
I have wondered if the Eero I have has anything to do with it?

Re: Passport Manager

Gerro — Wed, 24 Jan 2024 16:59:31 GMT

Hi Ady,

I've tried a download with all protection off. No success. I still suspect the Eero could be the problem. I don't fully understand it.

Re: Passport Manager

Ady-TalkTalk — Thu, 25 Jan 2024 11:12:44 GMT

If you have enough mobile data to test this you could turn off the eero and then retest with passport manager on the new tablet.

Ady

Re: Passport Manager

Gerro — Thu, 25 Jan 2024 17:57:40 GMT

Hi Ady, Unfortunately, the tablet is wifi only.

I tried downloading the app to my wife's tablet and got the same result as I got on my new tablet. Same screen as shown below.

I think I may have discovered the issue:-

When I search for Talktalk Password Manager on Play Store it is not shown. I go to my TT account and use the link to the Play Store and the app is shown with the install button. When install is selected the same error screen appears as before. I therefore guess it may be a problem at Play Store. At the foot of the error screen it says Product not found.

So the link shown in my TT account is functioning but Play Store does not install the app. "Product Not Found"

Re: Passport Manager

Gerro — Sun, 28 Jan 2024 12:51:10 GMT

Hi Ady,

I've tethered my new tablet to my mobile. Tried to down load Password Manager app. It does not show on Play Store so went through TT website link. This was OK in downloading the app but it did not open.

I have contacted Play Store and they finally sent me a message that might be news to you and TT. Perhaps the issue should be elevated to someone in TT who knows what this is all about.

Re: Passport Manager

Ady-TalkTalk — Mon, 29 Jan 2024 10:22:48 GMT

What did play store tell you? Are they saying the app isn't hosted there?

Ady

Re: Passport Manager

Gerro — Mon, 29 Jan 2024 11:07:03 GMT

Ady,

The email I got from Google Play Store is attached.

Gerro

Re: Passport Manager

Gerro — Mon, 29 Jan 2024 11:10:06 GMT

Ady,

The email I got from Google Play Store is attached.

Gerro

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Re: Passport Manager

Ady-TalkTalk — Tue, 30 Jan 2024 10:47:26 GMT

Thanks for the information. I've asked our product manager and our account manager from Fsecure to see if they're aware that its no longer available.

Ady

Re: Passport Manager

Ady-TalkTalk — Tue, 30 Jan 2024 13:45:32 GMT

Hi Gerro, apparently we've removed the password manager as an individual app its now included in the main software installation. If you've not got it then you should remove SuperSafe software and reinsall it. Ideally uninstall it using the Fsecure Removal tool.

Ady

Re: Passport Manager

Gerro — Wed, 31 Jan 2024 11:28:25 GMT

Thanks Ady. It's a shame the app has been ended. It was convenient. Thanks for your help.

Gerro

Re: Passport Manager

Ady-TalkTalk — Wed, 31 Jan 2024 14:04:09 GMT

Password Manager is still available as part of the main software.

Ady