topic Re: Security setting page showing a technical error in Security

Security setting page showing a technical error

jamessmith128 — Tue, 30 Jan 2024 12:56:21 GMT

Hi I can not access the security settings on my account, it's showing a technical error

Re: Security setting page showing a technical error

Ady-TalkTalk — Tue, 30 Jan 2024 14:41:58 GMT

Hi jamessmith128, are you trying to make changes to your homesafe settings?

Ady

Re: Security setting page showing a technical error

Treheveras — Wed, 31 Jan 2024 08:27:03 GMT

I’m getting the same error. It’s been like that since Monday.

Re: Security setting page showing a technical error

Ady-TalkTalk — Wed, 31 Jan 2024 13:43:22 GMT

Hi Treheveras, please add your account number to private notes in your community profile so that I can check this.

Ady

Re: Security setting page showing a technical error

jamessmith128 — Wed, 31 Jan 2024 15:35:59 GMT

I have added my account number

Re: Security setting page showing a technical error

RichardP74 — Wed, 31 Jan 2024 17:30:14 GMT

I have had this for over a week, how do i get to change my settings?

Re: Security setting page showing a technical error

jamessmith128 — Thu, 01 Feb 2024 03:23:08 GMT

Yes, but just seeing this message

Re: Security setting page showing a technical error

Ady-TalkTalk — Thu, 01 Feb 2024 09:47:04 GMT

I've asked the incident team to take a look at this for us.

Ady

Re: Security setting page showing a technical error

jamessmith128 — Sat, 03 Feb 2024 20:20:27 GMT

Yes I am

Re: Security setting page showing a technical error

Treheveras — Mon, 05 Feb 2024 09:05:12 GMT

Thank you.

I've also contacted online support last week and they said they would refer to IT specialists. I'm still getting the error.

Re: Security setting page showing a technical error

jamessmith128 — Thu, 15 Feb 2024 23:09:29 GMT

Any updates on this? I'm still getting the same error

Re: Security setting page showing a technical error

RichardP74 — Fri, 16 Feb 2024 08:57:09 GMT

No, they are rubbish and each time I go on live chat, it take over an hour to actually get to someone and they all say the same, we are having issues and will refer it, please try again later or tomorrow

Re: Security setting page showing a technical error

Ady-TalkTalk — Mon, 19 Feb 2024 07:46:25 GMT

We raised and incident for this issue, but due to the low volume of affected customers the priority is fairly low.

Ady

Re: Security setting page showing a technical error

jamessmith128 — Fri, 23 Feb 2024 06:16:21 GMT

"We’re sorry and working hard to resolve this. Please try again later"

Seems this is not the case then..

Re: Security setting page showing a technical error

Ady-TalkTalk — Fri, 23 Feb 2024 06:45:18 GMT

The team are definitely working hard on it. As we get more cases the more resource will be put in.

Ady

Re: Security setting page showing a technical error

Treheveras — Mon, 26 Feb 2024 06:51:26 GMT

My internet went down again last night for an hour. When do we start getting refunds on our bills for lack of service? It seems ridiculous to me that an ISP would have a customers broadband connection turn itself off as a default setting and not provide access to change the setting.

Re: Security setting page showing a technical error

RichardP74 — Mon, 26 Feb 2024 09:20:30 GMT

The internet connection has been awful since Christmas, my sons could not do their homework yesterdya all day and the tvs did not connect to the internet intermittantly alld ay. It is getting worse and worse

Re: Security setting page showing a technical error

Ady-TalkTalk — Tue, 27 Feb 2024 07:39:07 GMT

Hi RichardP74 and Treheveras you've posted in the email section. You need to post in the internet forum.

Ady

Re: Security setting page showing a technical error

Ady-TalkTalk — Thu, 29 Feb 2024 09:15:49 GMT

Hi all, we've had an update. The team are implementing a fix on the 12th March to resolve this issue for you.

Ady