topic Re: Can't change HomeSafe security settings in Security

Can't change HomeSafe security settings

YIMann — Thu, 29 Feb 2024 11:37:10 GMT

Since early December 2023 I have been unable to change HomeSafe settings within the security section of My Account.

My Account>My Security

There was a technical error

We’re sorry and working hard to resolve this. Please try again later.

How do I fix this please?

Re: Can't change HomeSafe security settings

KeithFrench — Thu, 29 Feb 2024 13:31:35 GMT

Which make/model of router do you have, so that I can tell you how to implement a workaround to this?

Re: Can't change HomeSafe security settings

Ady-TalkTalk — Fri, 01 Mar 2024 06:34:10 GMT

Hi YIMann, we're expecting a fix to be implemented on the 12th March. If I hear anything further I'll let you know.

Ady

Re: Can't change HomeSafe security settings

aa2000 — Wed, 13 Mar 2024 11:38:18 GMT

Am experiencing the identical problem. Today is 13th of March, is there any update please? Thanks.

Re: Can't change HomeSafe security settings

Ady-TalkTalk — Wed, 13 Mar 2024 12:56:35 GMT

Hi aa2000, I've added you to the list to be retested.

Ady

Re: Can't change HomeSafe security settings

aa2000 — Wed, 13 Mar 2024 13:39:33 GMT

Thanks @Ady-TalkTalk Looks like the testers are on the case right now. I've just had two emails saying that my Virus and Homework Time settings have been switched off.

Re: Can't change HomeSafe security settings

Ady-TalkTalk — Thu, 14 Mar 2024 07:44:51 GMT

Yeah we've been trying to identify the cause. Some of those affected are now fixed, but not everyone so its odd to say the least.

Ady

Re: Can't change HomeSafe security settings

aa2000 — Sat, 16 Mar 2024 08:16:20 GMT

Hi @Ady-TalkTalk / Support

Whoever has been working on trying to fix this issue has now changed my 'Kid Safe' settings to block TeamViewer, which now additionally prevents me from using that application. I hope a resolution can now be found quickly, so that my preferred Homesafe settings can be reinstated.

Thanks.

Re: Can't change HomeSafe security settings

Gliwmaeden2 — Sat, 16 Mar 2024 08:16:00 GMT

@aa2000, there won't be further staff support before Monday on the forum.

Re: Can't change HomeSafe security settings

aa2000 — Sun, 17 Mar 2024 12:19:27 GMT

Hi @Ady-TalkTalk / Support

FYI..... I just tried to turn off the 'Homework Time' setting which is showing as 'ON' in HomeSafe settings. I received an 'You've turned off Homework Time' email, however, the HomeSafe setting is still showing as 'ON'.

Re: Can't change HomeSafe security settings

Ady-TalkTalk — Mon, 18 Mar 2024 07:37:00 GMT

I already had yours a still faulty. The team are working to find the cause and fix for this problem. I'm due to chase them later this morning. I'll let you know when I know more.

Ady

Re: Can't change HomeSafe security settings

Ady-TalkTalk — Wed, 20 Mar 2024 09:01:51 GMT

Hi, it looks like the developers have got this sorted. You'll have received a couple of mails showing changes as I tested to make sure it was working properly. Please retest and let us know how you get on.

Ady

Re: Can't change HomeSafe security settings

aa2000 — Wed, 20 Mar 2024 09:09:15 GMT

Yay! 😀 Yes all appears to be working normally again, thanks @Ady-TalkTalk and thanks too to the development team.

Re: Can't change HomeSafe security settings

Ady-TalkTalk — Wed, 20 Mar 2024 10:32:04 GMT

Excellent. I'll pass on your thanks to them.

Ady

Re: Can't change HomeSafe security settings

YIMann — Wed, 20 Mar 2024 15:38:58 GMT

Hello Ady, I can now access My Security to view and change settings. Layout is different to what was there before, but all is working as expected thanks.

Re: Can't change HomeSafe security settings

Ady-TalkTalk — Thu, 21 Mar 2024 07:13:43 GMT

Excellent thanks for letting us know.

Ady