topic Re: Account Security in Security

Account Security

Johnboyo — Sat, 06 Apr 2024 11:19:52 GMT

I'm currently using Windows mail which is soon to be phased out and replaced by Microsoft Outlook. To use Outloogenerate I need to generate a password via my email provider otherwise I cannot synchronise my emails.

Re: Account Security

Ady-TalkTalk — Mon, 08 Apr 2024 06:26:48 GMT

Hi Johnboyo, you already have a password for your mailbox. Do you mean you can't remember it and need to change it?

Ady

Re: Account Security

Johnboyo — Mon, 08 Apr 2024 07:40:06 GMT

Hi Ady,

Thanks for your reply and my problem is this.

Microsoft want me to change my email app from Windows mail to New Outlook and when I do I cannot I can no,longer import incoming emails from your servers although I do get notifications that they have arrived.

I've tried removing my talktalk account from the App and then adding talktalk using my mail password and your IMAP settings but it still doesn't work.

I was discussing my problem with a friend who is on AOL who had the same issue with Outlook and an IT friend of his told him your mail password won't work you need AOL to generate a new password. When he triedhis new password Outlook worked.

Re: Account Security

Ady-TalkTalk — Mon, 08 Apr 2024 07:52:41 GMT

Thanks for that. Ok the problem is that new Outlook doesn't work with TalkTalk email domains. If you use the previous version of Outlook it works fine. Microsoft have acknowledged this issue is caused by the recent update they did.

Ady

Re: Account Security

Johnboyo — Mon, 08 Apr 2024 09:15:07 GMT

Thanks Ady.

You have saved me a lot of time trying to deal with this issue.

Re: Account Security

Ady-TalkTalk — Mon, 08 Apr 2024 12:26:05 GMT

You're welcome. I just wish this wasn't the case, but there's absolutely nothing TalkTalk can do with this.

Ady

Re: Account Security

Johnboyo — Mon, 08 Apr 2024 13:47:00 GMT

The 'Old' Outlook appears to be part of the Office 365 package (that I do not want to sign up to).

Can you recommend an alternative App Which is compatable with the talktalk domain?

Re: Account Security

Ady-TalkTalk — Tue, 09 Apr 2024 06:59:50 GMT

Mozilla Thunderbird is a great alternative and works properly.

Ady

Re: Account Security

Johnboyo — Tue, 09 Apr 2024 08:11:59 GMT

Thanks again Ady,

You've been a great help. I'll give it a go.